Digital Customer Support Lead

2 days ago


Konak, Turkey HubX Full time
HubX Culture
We're a dynamic and innovative team committed to delivering exceptional customer experiences. We believe in collaboration, creativity, and continuous learning.

Job Requirements
We're looking for a skilled Customer Success Lead to join our team. To succeed in this role, you'll need:
  • Minimum 3 years of experience in process management and team leadership
  • App Store, Play Store, ASO, and Growth process expertise
  • Data analysis skills and ability to generate actionable insights
  • API, no-code tool, and automation system experience
  • Leadership and team management skills

Responsibilities
  • Process optimization and performance tracking
  • Automation solution implementation
  • Escalation process refinement
  • Customer success metric development and reporting
  • Customer feedback gathering and sharing
  • Retention strategy execution

Perks and Benefits
  • Huge impact on millions of users and the mobile app industry
  • Competitive compensation package
  • Pet-friendly office environment
  • Unique office space
  • XPresso unlimited coffee and snacks
  • Limitless breakfast options
  • Ownership and responsibility from day one
  • Team events and celebrations
  • Continuous education and training


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