
Digital Customer Support Lead
2 days ago
We're a dynamic and innovative team committed to delivering exceptional customer experiences. We believe in collaboration, creativity, and continuous learning.
Job Requirements
We're looking for a skilled Customer Success Lead to join our team. To succeed in this role, you'll need:
- Minimum 3 years of experience in process management and team leadership
- App Store, Play Store, ASO, and Growth process expertise
- Data analysis skills and ability to generate actionable insights
- API, no-code tool, and automation system experience
- Leadership and team management skills
Responsibilities
- Process optimization and performance tracking
- Automation solution implementation
- Escalation process refinement
- Customer success metric development and reporting
- Customer feedback gathering and sharing
- Retention strategy execution
Perks and Benefits
- Huge impact on millions of users and the mobile app industry
- Competitive compensation package
- Pet-friendly office environment
- Unique office space
- XPresso unlimited coffee and snacks
- Limitless breakfast options
- Ownership and responsibility from day one
- Team events and celebrations
- Continuous education and training
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