
Provision of SATCOM Technical Support Services – Izmir
2 days ago
Minimum Qualifications:
- High school diploma or a degree in electronics or a related network/communication field; experience of 10 years
- At least 5 years of experience as a satellite technician or in a similar role
- Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools
- Excellent customer service and communication skills
- Valid driver's license and reliable transportation
- Ability to work on 24 hr shifts
Desirable Qualifications/Experience:
- Fluency in Turkish language
DUTIES/ROLE:
- Under the direction of the Service Delivery Manager (SDM) and the Project Manager (PM), work closely with the project Lead Developer (LD) and develop and update the IOTA suite of tools
- Responsible for the installation, maintenance, and repair of satellite communication systems
- Offer support services including excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service
- Installation and Setup:
Complete installation and configuration of all elements of a satellite communication system, including:- Baseband elements such as SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements
- Low and high power RF elements such as UP/Down Converters, Intermediate and high power amplifiers, LNA's, RF over Fiber converters, and other active and passive RF elements
- Antenna elements such as Motor DC/AC, power/servo drives, gearbox, Antenna control system elements, Dehydrator
- Monitor and Control system such as workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements
- Software such as Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations
- Updates/changes of hardware and software configuration on all satellite station elements as required or ordered/requested
- Installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents
- Support the local Power technician in the installation and setup of power generation and distribution systems, heating and cooling systems, and ancillary systems (Fuel, water supply domestic and fire protection)
- Maintenance and Repair:
Maintain all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems following preventive maintenance procedures - Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly, and yearly inspections
- Diagnose and repair issues with SATCOM, Power, HVAC, security, and ancillary systems
- Replace faulty components and update software of SATCOM, Power, HVAC, security, and ancillary systems
- Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions
- Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers
- Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM, and Logbook
- Support Model: Deliver service under the lead of the site Station Commander and integrate with the current on-site support team on a 24/7 basis
- Participate in daily reporting and planning activities (daily stand-ups) and required participation in workshops, events, and conferences related to the supported services, as requested by the service delivery manager
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Konak, Turkey brevcoservices Full timeThe provision of SATCOM technical support services in Izmir is a critical role that requires exceptional technical expertise and excellent customer service skills.We are seeking a highly experienced and skilled professional to join our team as a SATCOM technical support specialist. The successful candidate will be responsible for installing, maintaining, and...
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