
Provision of SATCOM Technical Support Services – Izmir
4 days ago
Contract | BREVCO | Turkey
Posted On 25.02.2025Job InformationIT Services
Account Manager
State/Province
City
35030
Job DescriptionEXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
- High school diploma or a degree in electronics or a related network/communication field experience of 10 years
- At least 5 years of experience as a satellite technician or in a similar role
- Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools
- Excellent customer service and communication skills
- Valid driver's license and reliable transportation
- Ability to work on 24 hr shifts
Desirable Qualifications/Experience:
- Fluency in Turkish language
DUTIES/ROLE:
- Under the direction of the Service Delivery Manager (SDM) and the Project Manager (PM), will work closely with the project Lead Developer (LD) and develop and update the IOTA suite of tools
- Will be responsible for the installation, maintenance, and repair of satellite communication systems
- Offer support services including the following activities: with excellent technical skills, problem-solving abilities, and a commitment to providing top-level customer service
- Installation and Setup:
- The complete Installation and configuration of all elements of a satellite communication system including baseband elements, low and high power RF elements, antenna elements, monitor and control systems, and software.
- Updates/changes of hardware and software configuration on all satellite station elements as required or ordered/requested
- The installation of Power/data cable and fibre optic cable, maintaining, labelling and updating as-built documents
- To support the local Power technician in install and setup of power generation and distribution systems, heating and cooling systems, and ancillary systems (Fuel, water supply domestic and fire protection)
- Maintenance and Repair:
- All active/passive SATCOM, Power, HVAC, security and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure.
- Diagnose and repair any issues with SATCOM, Power, HVAC, security and ancillary systems following the guidelines and instructions of the specific system corrective maintenance procedure
- Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions
- Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers
- Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM and Logbook
- Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis
- Participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events and conferences related to the supported services, as requested by the service delivery manager
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