Service Delivery Excellence Manager

2 days ago


Konak, Turkey Hapag-Lloyd AG Full time

Hapag-Lloyd AG invites applications from skilled professionals for the position of Service Delivery Excellence Manager. This role requires exceptional leadership skills and the ability to manage and coordinate large teams in our Global Capability Center in Izmir, Turkey.

About Us

We are a leading global container shipping and logistics company, operating in over 140 countries. Our commitment to delivering exceptional service to our customers drives everything we do.

The Job Requirements

The successful candidate will have at least 5 years of experience in a leadership position and possess strong verbal and written communication skills in English. They will also be required to familiarize themselves with our business tools, including MS Excel, Qlikview, and Power BI.

Key Responsibilities
  1. Manage and coordinate large teams in the Global Capability Center in Izmir.
  2. Report to the Service Delivery Director in Izmir.
  3. Meet and exceed organizational targets consistently.
What We Offer

This role offers a competitive salary and benefits package, including flexible working hours and a positive work environment.

Requirements

To succeed in this role, you will need to possess:

  • A Bachelor's degree in related fields such as logistics, business administration, or management.
  • At least 5 years of experience in a leadership position, managing and coordinating large teams.
  • Excellent verbal and written communication skills in English.


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