
Sales Relationship Manager
5 days ago
About Rhodes Wolfe
Rhodes Wolfe is a commercial cleaning services company seeking a relationship-driven Sales Relationship Manager to join their tight-knit team in the Metro Atlanta area.
The ideal candidate will oversee a portfolio of commercial clients, ensuring exceptional service delivery while building strong, long-lasting relationships. Responsibilities include:
- Regular site visits to build and maintain client relationships
- Overseeing service delivery teams and coordinating operations
- Conducting quality inspections and implementing improvements
- Upselling additional services and ensuring contract renewals
- Identifying and resolving customer service issues proactively
- Maintaining detailed service records and communications
- Coordinating between cleaning crews and clients
- Conducting site inspections to maintain service quality
- Overseeing subcontractor performance and ensuring compliance with company standards
- Managing territory planning and route optimization
- Creating and presenting account retention plans to senior management
Requirements
The ideal candidate should have 3+ years of customer service or account management experience, be bilingual in English and Spanish, and possess a proven track record in client retention. Additionally, problem-solving skills and the ability to quickly address client concerns are essential. A valid driver's license and clean driving record are also required.
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