Operational Excellence Representative

1 day ago


Konak, Turkey Tetra Pak Full time

We believe you have what it takes to succeed as a Senior Customer Service Representative at Tetra Pak. In this role, you will have the opportunity to drive excellence in customer service and customer experience.

Key Accountabilities
  • Ensure timely communication and feedback to customers on all issues affecting their business from a supply chain perspective.
  • Be responsible for the operational excellence of customer's ordering, design, and shipping process through alignment with back office team.
  • Liaise with internal Key Account teams and other internal stakeholders managing feedback regarding supply chain issues.
  • Manage Master data to secure correct order management in SAP to ensure correct designs are ordered and delivered.
  • Have constant communication with assigned customers to identify supply chain opportunities and work on a continuous improvement approach towards process improvement opportunities.

As a Senior Customer Service Representative, you will participate in continuous improvement teams (World Class Manufacturing) and proactively participate in Key Account teams to ensure customer projects are successful.



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