Service Delivery Team Leader

4 days ago


Konak, Turkey Hapag-Lloyd AG Full time

Ready for a New Challenge? We're Hiring

Our dedicated team around the world ensures a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.

To be part of our dynamic and passionate world, we are looking for a Service Delivery Team Leader who will be working in our Global Capability Center Izmir office.

Minimum Qualifications
  1. Bachelor's degree in related fields.
  2. Resident in Turkiye.
  3. Min. 2 years of experience in a leadership role.
  4. Excellent written and verbal communications in English.
  5. Expertise and familiarity with business tools like MS Excel, Qlikview.
  6. Familiarity with Power BI will be a plus.
  7. Knowledge of additional skills like R and Python will be an added advantage.
  8. Ability to comprehend data and provide meaningful business insights.
  9. Committed with a positive attitude.
  10. Flexibility on working hours and days depending on the business need.
Essential Functions
  1. Reporting to Service Delivery Manager in Izmir.
  2. Prepare and analyze reports regarding process dashboards and team performance.
  3. Own and drive continuous improvement within the process through actively identifying opportunities through Quality initiatives.
  4. Communicate with counterparts in the Area and seek regular feedback on team's performance.
  5. Delivery of service level components, quality, and productivity targets as per Quality and Environmental Management (QEM) and other agreed strategic initiatives.
  6. Develop and implement action plans to achieve desired performance levels.
  7. Good knowledge of the shipping and logistics domain will be a plus.
#J-18808-Ljbffr

  • Konak, Turkey Hapag-Lloyd AG Full time

    At Hapag-Lloyd AG, we're seeking a highly skilled Service Delivery Team Leader to join our Global Capability Center in Izmir. As a key member of our team, you'll play a vital role in ensuring seamless service delivery for our customers worldwide.We're committed to providing exceptional customer experiences, and this role is essential to driving that mission...


  • Konak, Turkey Rhodes Wolfe Full time

    About Our Company CultureRhodes Wolfe is a dynamic company that values innovation, collaboration, and customer satisfaction. As a Service Delivery Executive, you will play a critical role in delivering exceptional service to our commercial clients and building long-lasting relationships.Your key responsibilities will include:Developing and implementing...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Ready for a New Challenge? We're HiringOur dedicated team around the world ensures a seamless service for all our customers, including worldwide door-to-door transportation solutions. Local expertise and commitment are our core values and enable us to support our customers, anytime anywhere.To be part of our dynamic and passionate world, we are looking for a...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Hapag-Lloyd AG invites applications from skilled professionals for the position of Service Delivery Excellence Manager. This role requires exceptional leadership skills and the ability to manage and coordinate large teams in our Global Capability Center in Izmir, Turkey.About UsWe are a leading global container shipping and logistics company, operating in...


  • Konak, Turkey Litum Full time

    About LitumFounded in 2004 by three engineers, Litum is a global leader in real-time location systems (RTLS). Litum offers a comprehensive portfolio of solutions that encompass hardware, software, and system integration services, improving safety and efficiency across various industrial and healthcare settings. Litum has been trusted by major companies in...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Hapag-Lloyd AG is hiring a Transportation Service Management Position in our Global Capability Center in Izmir, Turkey. As a key member of our team, you will play a crucial role in ensuring seamless service delivery to our customers worldwide.About UsWe are a global leader in container shipping and logistics, operating in over 140 countries. Our team is...


  • Konak, Turkey ABB Schweiz AG Full time

    About This Role:This role is perfect for someone who enjoys working independently and as part of a team. You will be responsible for delivering excellent customer service, performing technical tasks, and maintaining a good relationship with customers.Responsibilities:

  • Store Leader

    4 days ago


    Konak, Turkey Forrest Johnson Recruiting Full time

    Working at a Chick-fil-A restaurant is more than a job – it's an opportunity to develop teamwork and leadership in a positive, people-focused environment. Chick-fil-A Smyrna (GA) @ I-285 is locally owned and operated by independent Owner-Operator Daniel Lomax, who started his Chick-fil-A career as a Team Member in 2005. Our restaurant, located on South...


  • Konak, Turkey Hapag-Lloyd AG Full time

    We're on the hunt for a seasoned leader to take on the role of Service Delivery Team Leader within our Global Capability Center in Izmir. As a key member of our team, you'll be responsible for driving service delivery excellence, fostering collaboration among team members, and identifying opportunities for process improvement.To thrive in this position,...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Hapag-Lloyd AG is a leading global logistics company, and we're now looking for a talented individual to fill the position of Service Delivery Team Leader in our Global Capability Center in Izmir. As a Service Delivery Team Leader, you will be responsible for overseeing the delivery of high-quality services to our customers, analyzing performance data, and...


  • Konak, Turkey Rhodes Wolfe Full time

    About Our Job OpportunityWe are seeking a skilled Client Service Director to lead our commercial cleaning services team in the Metro Atlanta area. In this role, you will be responsible for managing a portfolio of commercial clients, delivering exceptional service, and building long-lasting relationships.Your key responsibilities will include:Developing and...


  • Konak, Turkey BDP International Full time

    Job RequirementsWe are seeking a highly skilled Sales Support Specialist to join our team at BDP International. In this role, you will be responsible for coordinating and managing the delivery of goods and services to clients. You will work closely with our internal teams to ensure that all deliveries are made on time and to the highest standards.Key...


  • Konak, Turkey Schneider Electric Full time

    Delivering Exceptional Customer ExperiencesWe focus on delivering exceptional customer experiences by electronically interacting with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive.Nurturing client relationships is crucial in helping clients extract the maximum value from...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Hapag-Lloyd AG is an industry leader in logistics and transportation, and we're currently seeking a qualified candidate to fill the position of Service Delivery Team Leader in our Global Capability Center in Izmir. In this role, you'll work closely with our dedicated team to deliver world-class service to our customers, leveraging your analytical and...


  • Konak, Turkey Hapag-Lloyd AG Full time

    Hapag-Lloyd AG seeks a talented professional for the position of Logistics Operations Leadership Role. As a member of our Global Capability Center team in Izmir, Turkey, you will play a critical role in ensuring seamless service delivery to our customers worldwide.About Hapag-Lloyd AGWe are a global leader in container shipping and logistics, operating in...


  • Konak, Turkey Hemmersbach GmbH & Co. KG Full time

    Hemmersbach is a global provider of IT infrastructure services, delivering solutions to over 190 countries through our 50+ subsidiaries.We are committed to excellence, innovation, and social responsibility.Our mission is to provide exceptional IT services that exceed our customers' expectations.We invest heavily in employee development, offering...


  • Konak, Turkey ABB Full time

    About UsAt ABB, our core values of care, courage, curiosity, and collaboration drive our aim to empower everyone to create sustainable solutions. We believe in the importance of diversity, inclusion, and equal opportunities.Job DescriptionThis position is part of our Field Service Team and reports directly to the Field Service Team Leader. As a Service...

  • Sales Leader

    4 weeks ago


    Konak, Turkey Kirkland's Part time

    OverviewThe Sales Leader is a customer-focused professional with exceptional product knowledge and visual presentation skills. They implement and adhere to store business plans, ensuring operational processes are executed in collaboration with the Store Manager and team. This role requires strong interpersonal skills for building rapport through customer and...


  • Konak, Turkey ABB Schweiz AG Full time

    Field Service TechnicianAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.This position reports...


  • Konak, Turkey FedEx Group Part time

    POSITION OVERVIEW:Coordinate and perform duties of operations personnel to ensure movement of shipments on time and damage free while demonstrating safe work procedures.ESSENTIAL FUNCTIONS:Coordinate and perform duties of assigned teamCoordinate the loading/unloading of trucks in a safe efficient mannerUnder guidance of management, coordinate work tasks for...