Global Capability Center Director

4 days ago


Konak, Turkey Hapag-Lloyd AG Full time

Hapag-Lloyd AG is seeking a skilled professional to fill the role of Global Capability Center Director. This position offers an exciting opportunity to lead our dedicated team in Izmir, Turkey. We are committed to providing seamless service to our customers worldwide.

About Us

We are a global leader in container shipping and logistics, with a strong presence in over 140 countries. Our team works tirelessly to ensure that our customers receive the best possible service, whether it's door-to-door transportation or local expertise.

The Job Description

We are looking for a highly motivated and experienced Service Delivery Excellence Manager who will be responsible for managing and coordinating large teams in our Global Capability Center in Izmir. The ideal candidate should have at least 5 years of experience in a leadership position and possess excellent verbal and written communication skills in English.

Required Skills and Qualifications
  1. Bachelor's degree in related fields such as logistics, business administration, or management.
  2. Residency in Turkiye.
  3. Minimum 5 years of experience in a leadership position, managing and coordinating large teams.
  4. Excellent verbal and written communication skills in English.
  5. Familiarity with business tools like MS Excel, Qlikview, and Power BI.

Essential Functions

  1. Reporting to the Service Delivery Director in Izmir.
  2. Meet and exceed organizational targets consistently.
  3. Identify issues/patterns in the process and advise solutions for Continuous Improvement.
  4. Collate and report standard operational and quality metrics to the management on a weekly basis.
Benefits

This role offers a competitive salary and benefits package, including flexible working hours and a positive work environment.

Others

If you are a results-driven individual with a passion for leadership and customer satisfaction, we encourage you to apply for this exciting opportunity.



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