Customer Support Professional

2 days ago


Konak, Turkey Despatch Cloud Full time

About Us: Despatch Cloud is a leading eCommerce post-purchase software company on a mission to make the post-purchase journey seamless.

We are seeking an experienced Cross-Functional Customer Support Analyst who will be the everyday face of Despatch Cloud, working with some of the most recognisable retail and logistics brands in the world. The ideal candidate will have excellent communication skills, decision-making abilities, and technical knowledge to adapt to changing projects and priorities.

The role involves managing support requests, advising clients on how to maximise their tools, supporting issues they may be facing, and ensuring customer happiness. As a Cross-Functional Customer Support Analyst, you will work closely with internal development teams to address and resolve technical issues, provide training to our clients, and monitor live chat systems.

Your Responsibilities:

  • Learn and understand our systems from a user perspective.
  • Correctly identify and distribute tickets on our helpdesk to the correct departments.
  • Collaborate with internal development teams to address technical issues.
  • Teach our clients how to use our services and provide support and advice to resolve their queries efficiently.
  • Ensure that the helpdesk is well organised and tickets are scored, responded to, and investigated efficiently.
  • Answer client calls to resolve queries or redirect them where appropriate.
  • Keep track of aged tickets and resolution efficiently.
  • Provide excellent support to our clients on any aspect related to our services.


  • Konak, Turkey Astrea Recruitment Full time

    This role offers a unique opportunity to join a global team and work on exciting projects in the gaming industry. As a Global Game Support Team Member, you will be responsible for providing high-quality customer support and ensuring that our customers have an exceptional experience with our games. You will handle customer inquiries, develop technical...


  • Konak, Turkey Citi Full time

    About This OpportunityWe are seeking an Applications Support Analyst 2 to join our team. As a developing professional, you will apply your specialty area knowledge to monitor, assess, analyze and/or evaluate processes and data.Key Responsibilities:Apply your specialty area knowledge to monitor, assess, analyze and/or evaluate processes and data.Identify...


  • Konak, Turkey Despatch Cloud Full time

    Welcome to the world of Despatch Cloud – If you've ever indulged in a little online shopping spree (who hasn't, right?), chances are you've already interacted with us. We're a leading eCommerce post-purchase software company, on a mission to make the post-purchase journey a seamless one.Sounds exciting? Then read on, because we're in pursuit of the best...


  • Konak, Turkey BlueSprig Full time

    Unlock Your Potential as a Child Development ExpertBlueSprig offers a supportive and collaborative environment where you can grow your skills and expertise as a Child Development Expert. Our team is passionate about making a positive impact on the lives of children with autism and their families.Responsibilities:Conduct thorough assessments to identify...


  • Konak, Turkey HubX Full time

    Are you passionate about delivering exceptional customer experiences and driving business growth?Join HubX, a leading mobile app developer, and become a key player in shaping the future of our industry.We're seeking a highly skilled Customer Success Lead to join our dynamic team and leverage their expertise to drive customer satisfaction and loyalty.This...


  • Konak, Turkey PSA BDP Full time

    Job Description:Job SummaryWe are looking for a highly motivated and results-driven sales professional to join our team as a Sales Support Specialist. As a key member of our sales team, you will be responsible for building strong relationships with existing and new clients, identifying opportunities for growth, and providing exceptional customer service.Key...


  • Konak, Turkey TTEC Full time

    We're seeking a Customer Experience Advocate to join our team at TTEC. In this role, you'll be responsible for developing and maintaining strong relationships with customers, identifying new business opportunities, and delivering outstanding customer experiences.About the TeamWe're a dynamic and global team of professionals who are passionate about...


  • Konak, Turkey Litum Full time

    At Litum, we are a global leader in real-time location systems (RTLS). Founded in 2004 by three engineers, our comprehensive portfolio of solutions encompasses hardware, software, and system integration services. These services enhance safety and efficiency across various industrial and healthcare settings.We value talented individuals who can support our...


  • Konak, Turkey TTEC Full time

    As a Relationship Building Professional at TTEC, you'll play a critical role in developing and maintaining strong relationships with customers, identifying new business opportunities, and delivering outstanding customer experiences.About the TeamWe're a dynamic and global team of professionals who are passionate about delivering exceptional customer...


  • Konak, Turkey Tetra Pak Full time

    We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people, and the planet. As a Senior Customer Service Representative, you will be part of a truly global landscape where our industry experts drive visible results.Responsibilities and SkillsBachelor's degree in related departments.Minimum 5 years of...

  • Customs Expert

    18 hours ago


    Konak, Turkey Tetra Pak Full time

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to be proud of...


  • Konak, Turkey Tetra Pak Full time

    Tetra Pak is committed to making food safe and available for everyone worldwide.We believe in empowering our employees to reach their full potential with opportunities to create a lasting impact in the fields of food, people, and the planet.We are establishing a new organization that aims to standardize a global Customs & Import operating model across all...


  • Konak, Turkey Astrea Recruitment Full time

    We are looking for a talented Customer Support Professional to join our team. As a Game Support Advisor, you will be responsible for providing exceptional customer support and ensuring that our customers have an excellent experience with our games. You will handle customer inquiries, develop technical knowledge, and collaborate with a global team.About Our...


  • Konak, Turkey Despatch Cloud Full time

    About the Role: We are looking for a highly skilled and motivated individual to join our team as a Post-Purchase Service Agent. In this role, you will play a critical part in delivering exceptional customer service and support to our clients across the globe.Key Responsibilities:Deliver prompt and professional responses to client inquiries via email, phone,...


  • Konak, Turkey Astrea Recruitment Full time

    As a Customer Support Professional for Games with Hebrew Language, you will play a critical role in providing exceptional customer support and ensuring that our customers have an excellent experience with our games. You will handle customer inquiries, develop technical knowledge, and collaborate with a global team.About Our Client:Our client is a global...


  • Konak, Turkey Kuehne + Nagel AS Full time

    Are you a sales professional looking to expand your skills in logistics? We are seeking a dynamic individual to join our team as a Road Logistics Sales Representative. This role plays a key part in expanding our business, developing innovative sales strategies, and building strong customer relationships.About the RoleThe Road Logistics Sales Representative...


  • Konak, Turkey Simply Deliver Full time

    About the TeamSimplified Deliver's Development Center in Izmir is seeking a highly skilled IT Service Management Professional to join their team. The successful candidate will be responsible for handling customer or internal tickets, providing first-line analysis, and ensuring prompt issue resolution.Responsibilities:Maintain and update documentation,...


  • Konak, Turkey Alfa Rom Consulting SRL Full time

    Satellite Communication ServicesAt Alfa Rom Consulting SRL, we are seeking an experienced Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support services for satellite communication systems.Job Responsibilities:Installation and Setup:Install and configure all elements of...


  • Konak, Turkey JTI Full time

    We're JTI, a global company with a passion for innovation and freedom. Our business is built on the talents of our employees, and we believe in empowering them to reach their full potential.As a Compensation & Benefits Associate, you will play a critical role in supporting our employees' needs and helping us maintain a positive work environment. Your...


  • Konak, Turkey McDonald's Full time

    The McDonald's AdvantageAt McDonald's, we're committed to providing our employees with the tools and support they need to succeed in their careers. From flexible scheduling to opportunities for advancement, we've got everything you need to thrive.Here are just a few of the ways we support our employees:Flexible scheduling to fit your lifestyleOpportunities...