Customer Support Professional for Games with Hebrew Language

3 hours ago


Konak, Turkey Astrea Recruitment Full time

This role offers a unique opportunity to join a global team and work on exciting projects in the gaming industry. As a Global Game Support Team Member, you will be responsible for providing high-quality customer support and ensuring that our customers have an exceptional experience with our games. You will handle customer inquiries, develop technical knowledge, and collaborate with a global team.

Responsibilities:
  • Provide timely and effective support via various channels.
  • Develop and maintain in-depth technical knowledge of our products and services.
  • Manage and log all calls accurately following company procedures.
  • Handle correspondence as required/requested.
  • Update job-related administrative forms and documentation.
  • Recognize when to escalate complex queries to another department or senior staff.
Requirements:
  • Fluent Hebrew & English (written & spoken).
  • Strong problem-solving and customer service skills.
  • Experience in tech support or gaming-related roles is a plus.
  • Ability to work independently while collaborating with a global team.
Benefits:

Gross Monthly Salary: €870

Technical Complement: €50

Language Complement: €400

Signing Bonus: €1,500

Holiday Bonus: €110

Christmas Bonus: €110

Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)

Medical & Dental Insurance: Included after 6 months of contract

Annual Leave: 22 business days (as per Portuguese law)

Public Holidays: Compensation provided for working on Portuguese public holidays



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