
Game Support Advisor with Hebrew Specialization
3 hours ago
We are seeking a skilled Game Support Advisor to join our team. As a Game Support Advisor, you will be the primary point of contact for customers seeking assistance with our games. You will provide timely and effective support via various channels, ensuring customer satisfaction and loyalty.
Key Responsibilities:- Handle customer inquiries efficiently across different channels within the given timescales.
- Develop and maintain in-depth technical knowledge of our products and services.
- Manage and log all calls accurately following company procedures.
- Handle correspondence as required/requested.
- Update job-related administrative forms and documentation.
- Recognize when to escalate complex queries to another department or senior staff.
- Fluent Hebrew & English (written & spoken).
- Strong problem-solving and customer service skills.
- Experience in tech support or gaming-related roles is a plus.
- Ability to work independently while collaborating with a global team.
Gross Monthly Salary: €870
Technical Complement: €50
Language Complement: €400
Signing Bonus: €1,500
Holiday Bonus: €110
Christmas Bonus: €110
Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)
Medical & Dental Insurance: Included after 6 months of contract
Annual Leave: 22 business days (as per Portuguese law)
Public Holidays: Compensation provided for working on Portuguese public holidays
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