
Hebrew and English Game Support Specialist
3 hours ago
We are looking for a talented Customer Support Professional to join our team. As a Game Support Advisor, you will be responsible for providing exceptional customer support and ensuring that our customers have an excellent experience with our games. You will handle customer inquiries, develop technical knowledge, and collaborate with a global team.
About Our Client:Our client is a global leader in interactive and digital entertainment. They are passionate about delivering exceptional customer experiences and are committed to innovation and excellence.
Job Description:This role involves handling customer inquiries via various channels, developing and maintaining technical knowledge, managing calls, and logging correspondence accurately. You will also update administrative forms and documentation, recognize complex queries, and escalate them to senior staff when necessary.
Requirements:- Fluent Hebrew & English (written & spoken).
- Strong problem-solving and customer service skills.
- Experience in tech support or gaming-related roles is a plus.
- Ability to work independently while collaborating with a global team.
Gross Monthly Salary: €870
Technical Complement: €50
Language Complement: €400
Signing Bonus: €1,500
Holiday Bonus: €110
Christmas Bonus: €110
Performance Bonus: €120 (starting from the 4th full month of production, subject to terms & conditions)
Medical & Dental Insurance: Included after 6 months of contract
Annual Leave: 22 business days (as per Portuguese law)
Public Holidays: Compensation provided for working on Portuguese public holidays
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