Technical Support Specialist
1 day ago
We are seeking a highly skilled Technical Support Specialist to join our team at Simply Deliver. The successful candidate will be responsible for providing exceptional support to our clients and internal teams.
Key Responsibilities:
- Monitor and triage incoming support tickets, categorizing and prioritizing them based on urgency and impact.
- Provide first-line analysis and troubleshooting for reported issues.
- Escalate complex issues to the appropriate technical teams while ensuring proper documentation.
- Follow up on open tickets to ensure timely resolution.
Required Skills and Qualifications:
- Bachelor's degree in Management Information Systems, Computer Engineering, or Software Engineering in a related technical field or equivalent practical experience.
- Master's degree is an additional asset.
- Fluent in English (Our working language is English).
- Advanced communication skills, openness to feedback, problem-solving, analysis, planning, and follow-up.
Benefits:
- A truly international work environment with global projects and clients.
- Opportunities to enhance your technical and soft skills in a supportive learning culture.
- Career development guidance and support.
- Hybrid working model for the best of both worlds—remote and office.
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