
Technical Support Specialist
12 hours ago
At Alfa Rom Consulting SRL, we are seeking an experienced Technical Support Specialist to join our team. As a key member of our operations team, you will be responsible for providing technical support services for satellite communication systems.
Job Responsibilities:
- Installation and Setup:
- Install and configure all elements of a satellite communication system;
- Baseband elements: SATCOM modems, routers, switches, media converters, matrix switches, line amplifiers, and other active and passive elements;
- Low and high power RF elements: UP/Down Converters, Intermediate and high power amplifiers, LNAs, RF over Fiber converters, and other active and passive RF elements;
- Monitor and Control system: workstations, servers, gateways, Digital signal processors, network elements, and analogue/digital interface elements;
- Software: Windows, Linux, Network IOS, proprietary system monitor and control application software, software system configurations.
- Update all satellite station elements as required or ordered/requested;
- Satellite link setup network, baseband, and RF configuration;
- Software/configuration updates and patches on all systems as required;
- The installation of Power/data cable and fibre optic cable, maintaining, labelling, and updating as-built documents;
- To support the local Power technician in install and setup:
- Power generation and distribution systems;
- Heating and cooling systems;
- Ancillary systems (Fuel, water supply domestic, and fire protection).
- Conduct regular maintenance inspections of all active/passive SATCOM, Power, HVAC, security, and ancillary elements/systems following the guidelines and instructions of the specific system preventive maintenance procedure to ensure the systems are functioning correctly;
- Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly, and yearly inspections;
- Conduct regular preventive maintenance tasks:
- Cleaning of all active and passive elements/systems SATCOM, Power, HVAC, security, ancillary and system room/locations following the guidelines and instructions of the specific system preventive maintenance procedure;
- Greasing of mechanical parts following the guidelines and instructions of the specific system preventive maintenance procedure;
- Measure and adjust where required of active/passive electronic elements/systems following the guidelines and instructions in the specific system preventive maintenance procedure;
- Assist power technician in preventive maintenance tasks as required;
- Frequency: Daily, weekly, monthly, 3 monthly, 6 monthly, and yearly preventive maintenance tasks;
- Diagnose and repair any issues with SATCOM, Power, HVAC, security, and ancillary systems following the guidelines and instructions of the specific system corrective maintenance procedure;
- Replace faulty components and update software of SATCOM, Power, HVAC, security, ancillary systems following the guidelines and instructions of the specific system corrective maintenance procedure;
- Stakeholder Management: Communicate with team members and customers to understand their needs and provide updates and solutions;
- Service Support: Provide technical support and troubleshooting assistance for local and remote users/customers;
- Configuration management: Maintain accurate records of services provided and customer interactions in TT-Comms, ITSM, and Logbook;
- Support Model: The service needs to be delivered under the lead by the site Station Commander and integrated with the current on-site support team on a 24/7 basis;
- The contractor will participate in the daily reporting and planning activities (daily stand-ups) as well as the required participation in workshops, events, and conferences related to the supported services, as requested by the service delivery manager;
- Mandatory:
- Ability to work on 24 hr shifts;
- Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance;
- Language Proficiency: English: C1 (mandatory) + Local assignment language fluency (nice to have);
- High school diploma or a degree in electronics or a related network/communication field experience of 10 years is required;
- At least 5 years of experience as a satellite technician or in a similar role;
- Good knowledge of electronic and RF measurement instruments, proficiency with hand and power tools;
- Excellent customer service and communication skills;
- Valid driver's license and reliable transportation;
- Preferred Certification: CompTIA A+ or Network+ certification.
About Us:
We are a leading consulting firm that provides expert advice and support to clients across various industries. Our team is comprised of highly skilled professionals who share a passion for delivering exceptional results.
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