Ecommerce Support Specialist

4 days ago


Konak, Turkey Despatch Cloud Full time

About the Role: We are looking for a highly skilled and motivated individual to join our team as a Post-Purchase Service Agent. In this role, you will play a critical part in delivering exceptional customer service and support to our clients across the globe.

Key Responsibilities:

  • Deliver prompt and professional responses to client inquiries via email, phone, and live chat.
  • Identify and escalate complex technical issues to our internal development teams for resolution.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to clients.
  • Collaborate with colleagues to achieve common goals and objectives.
  • Stay up-to-date with industry trends and developments to continuously improve our services.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.
  • The chance to work with a global organisation with a strong commitment to innovation and excellence.


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