Customer Experience Manager

2 days ago


Konak, Turkey PHINIA Full time

Company Overview

At PHINIA, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service.

Job Description

  • We're seeking a highly skilled and organized professional to manage customer orders and shipments, resolving any issues that may arise in a timely and efficient manner.
  • You will work closely with our supply chain team and other support functions to ensure effective order management that meets or exceeds customer expectations.
  • Your primary responsibility will be to manage customer order books, supporting sales forecasting processes and providing information related to arrears and shipments.
  • Accuracy is paramount; you'll ensure all orders adhere to legal requirements, verify EDI/Teccom orders are received and processed as expected, and coordinate shipment preparation and dispatch.
  • You will also identify and resolve pricing/credit issues, manage goods returns and stock cleanse requests, and ensure electronic messaging is processed correctly.
  • A strong analytical mindset and excellent communication skills are essential for success in this role, as you'll analyze customer availability, cause codes, and coordinate action plans to resolve issues.

Required Skills and Qualifications

  • Bachelor's degree in Industrial Engineering, Business Administration, or Foreign Trade departments.
  • Minimum 2 years of experience in customer service and sales operations, preferably in the automotive industry.
  • Proficiency in MS Office applications, especially MS Excel, is a must.
  • SAP SD system experience is an asset, as is export custom operations knowledge.
  • Excellent verbal and written English skills are required, with French as a secondary language preferred.
  • Strong analytical and problem-solving skills, as well as good team player and communication skills, are essential.

Benefits

We offer a competitive compensation package, including benefits and opportunities for growth and development.

Others

No military obligation for male candidates; willing to take initiative and responsibility.



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