Senior Retail Account Manager

2 days ago


Fatih, Istanbul, Turkey Amazon Full time
About the Role

As an Account Manager within our Retail Business Services Vendor Success Program, you will play a pivotal role in shaping and delivering strategies to manage vendors for Amazon Retail TR.

You will thrive in an ambiguous environment where you must develop, implement, and iterate on business strategies to drive growth and positive experiences for sellers. This person has relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team.

You will engage directly with Amazon's vendors and multiple internal teams to enable Amazon's vendors' growth on Amazon. You will utilize a wide range of negotiation skills and work across major functional areas to drive the performance of vendor partners at Amazon. In this role, you will be focused on growing our business with Amazon vendor partners.

Key responsibilities include:

  1. Business Growth:
  2. Success will be measured by the performance of your task and deliverables on input metrics.
  3. Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs.
  4. Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make trade-offs between short-term selling partner needs and longer-term strategic investment.
  5. Identify new opportunities across a large number of brands, develop and execute project plans.

Relationship Management:

  1. Build and cultivate relationships with sellers in your team's portfolio along with internal stakeholders; be a trusted advisor and a business advocate.
  2. Monitor seller satisfaction survey results to investigate both positive and negative feedback trends. Establish improvement plans and manage expectations with Account Managers as appropriate.

Process Excellence:

  1. Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate growth and improve selling partners' experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.
  2. Identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.

BASIC QUALIFICATIONS

  • Bachelor's degree
  • Advanced level of both English and Turkish languages
  • Experience analyzing data and best practices to assess performance drivers
  • 5+ years of client or vendor-facing roles with a focus in relationship management and negotiation skills experience


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