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Digital Performance Analyst

1 week ago

Fatih, Istanbul, Turkey GlassHouse Türkiye Full time

We at GlassHouse Türkiye are committed to supporting our customers in their digitalization journey with our deep technical expertise.

The company has a rapidly growing business and offers many opportunities within its dynamic & energetic environment. We have offices globally.

We are seeking an experienced Monitoring Specialist to join our team, specifically the Monitoring Reporting Team Lead.

Responsibilities

  • Continuous monitoring and tracking of customer systems to ensure optimal performance.
  • Proficiency in Infrastructure and Application monitoring (Server, Storage, Network, VMware, MS Family, SAP etc.) is essential.
  • Our ideal candidate will be able to monitor alarms, intervene accordingly and escalate when necessary.
  • Creating tickets for out-of-competence issues is also a key responsibility.
  • Familiarity with monitoring tools such as Zabbix, Grafana, Manage Engine, Site 7x24 etc. is required.
  • Maintaining compliance with action plans for monitoring tools and reportings is crucial.

Qualifications

  • A minimum of 2 years of experience in similar roles is required.
  • Candidates must be suitable for working in shift systems.
  • Strong time management, planning, organization, coordination and follow-up skills are essential.
  • Successful human relations, high communication skills and responsible attitude towards work are expected.
  • Candidates who have completed their military service are preferred.