Product Training Expert for Turkish Market

4 hours ago


Fatih, Istanbul, Turkey Dymind Full time

Dymind is looking for a talented Product Training Expert to join our team in Istanbul. This role involves developing and delivering high-quality product training programs for local customers and agents.

Responsibilities:
  1. Design and deliver customized training programs for agent engineers, focusing on improving product satisfaction and technical capabilities.
  2. Analyze quality data and identify trends to inform product improvements and enhance customer satisfaction.
  3. Collaborate with local sales teams to identify business opportunities and support marketing efforts to grow our market share in Turkey.
  4. Stay up-to-date with industry developments and apply this knowledge to improve product training and technical support.

Requirements:

  1. Bachelor's degree or higher, preferably in a science or engineering-related field.
  2. Previous experience in overseas technical support or after-sales services within the IVD industry is highly desirable.
  3. At least 5 years of international after-sales technical support experience with IVD products.
  4. Proficiency in English as the working language is required.

This is an exciting opportunity to join a dynamic team and contribute to the growth of the Dymind brand in Turkey.


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