
Transformation Specialist
1 day ago
Rally Ventures Overview
We're a high-growth company that values diversity and inclusion. Our team is passionate about creating innovative solutions that drive customer success.
Job Summary:
We're seeking a senior-level professional with extensive experience in customer success to lead our post-sales strategy and drive the adoption of our AI-powered automation solutions.
Duties and Responsibilities:
- Owning the customer's overall adoption strategy and building a comprehensive value delivery plan to achieve stated objectives.
- Leveraging data to inform decisions and drive results through collaboration with internal and external teams.
- Maintaining strong relationships with key clients and providing strategic guidance on automation strategies.
- Working closely with cross-functional teams to resolve issues and drive execution to plan.
Skills and Qualifications:
- At least 5 years of experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive results.
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