
Customer Support Specialist
4 days ago
Alfa Laval Corporate AB is a pioneering company that thrives on innovation and progress. Our mission is to shape a more resourceful, less wasteful world by developing world-leading technologies in energy, food, water, and shipping.
We are seeking a detail-oriented Customer Support Specialist to join our team. In this role, you will play a key part in ensuring smooth processing of customers' orders, providing exceptional customer service, and managing customer inquiries related to their orders.
Key Responsibilities:- Order Management: Manage the order-to-cash process, from order acceptance to invoicing, including order fulfillment, equipment ordering, parts procurement, technical expertise, cost monitoring, warehousing, order shipping, and customer invoicing.
- Customer Support: Provide timely support to customers during the order process, addressing queries on order status, delivery dates, purchases, supplier documents, and export-import coordination.
- Claims Administration: Administer claims related to orders, ensuring prompt resolution and maintaining excellent customer relationships.
- A high school diploma or equivalent; a degree in business, logistics, engineering, or a related field is highly desirable.
- Strong communication skills in English, with the ability to work independently and as part of a team.
- Previous experience in customer support, logistics, or supply chain management is highly valued.
- Familiarity with ERP systems and proficiency in Microsoft Office, particularly Excel.
- We offer an interesting and challenging position in an open and friendly environment where we help each other develop and create value for our customers.
- An exciting place to build a global network with different nationalities to mingle and learn.
- Your work will have a true impact on Alfa Laval's future success, and you'll be learning new things every day.
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IT Support Specialist
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Desktop Support Specialist
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Technical Support Specialist
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Customer Support and Development Engineer
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Office Support Specialist
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Supply Chain Specialist
3 days ago
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Technical Support Specialist
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Infrastructure Support Specialist
5 days ago
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Customer Service Expert
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