Customer Support Specialist

4 days ago


Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

Alfa Laval Corporate AB is a pioneering company that thrives on innovation and progress. Our mission is to shape a more resourceful, less wasteful world by developing world-leading technologies in energy, food, water, and shipping.

We are seeking a detail-oriented Customer Support Specialist to join our team. In this role, you will play a key part in ensuring smooth processing of customers' orders, providing exceptional customer service, and managing customer inquiries related to their orders.

Key Responsibilities:
  • Order Management: Manage the order-to-cash process, from order acceptance to invoicing, including order fulfillment, equipment ordering, parts procurement, technical expertise, cost monitoring, warehousing, order shipping, and customer invoicing.
  • Customer Support: Provide timely support to customers during the order process, addressing queries on order status, delivery dates, purchases, supplier documents, and export-import coordination.
  • Claims Administration: Administer claims related to orders, ensuring prompt resolution and maintaining excellent customer relationships.
Your Qualifications:
  • A high school diploma or equivalent; a degree in business, logistics, engineering, or a related field is highly desirable.
  • Strong communication skills in English, with the ability to work independently and as part of a team.
  • Previous experience in customer support, logistics, or supply chain management is highly valued.
  • Familiarity with ERP systems and proficiency in Microsoft Office, particularly Excel.
What's in It for You:
  • We offer an interesting and challenging position in an open and friendly environment where we help each other develop and create value for our customers.
  • An exciting place to build a global network with different nationalities to mingle and learn.
  • Your work will have a true impact on Alfa Laval's future success, and you'll be learning new things every day.


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