
Logistics Operations Director
5 days ago
Job Overview
The 3PL Operations Manager role at Amazon is responsible for managing and controlling the performance, cost, and capacity of external fulfillment logistics providers. This position plays a crucial part in ensuring that customers receive high-quality service.
Main Responsibilities
- Performance Monitoring: The 3PL Operations Manager will be responsible for monitoring and analyzing customer experience and delivery performance. They will maintain and develop key performance indicators (KPIs) and service-level agreements (SLAs) with 3PL providers.
- Process Improvement: The manager will contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders. They will prioritize projects and software feature requests, evaluating stakeholder expectations and ensuring that requirements and resources are available to deliver success.
- Integration and Collaboration: The 3PL Operations Manager will work closely with technical development teams to deliver features that are customer-focused, scalable, auditable, and iteratively developed. They will possess a combination of practical and intellectual skills, enabling them to adapt to different tasks varying between complex analyses and hands-on project and operations management.
Required Qualifications
- Bachelor's Degree: A bachelor's degree or equivalent certification in Engineering, Operations, Business Administration, or a related field is required.
- Language Proficiency: Fluency in Turkish and English is necessary for this role.
- Software Proficiency: Proficiency in Microsoft Office products, including Excel, Word, Outlook, PowerPoint, and MS Project, is essential.
PREFERRED QUALIFICATIONS
- Operations Leadership Experience: Proven operations leadership experience in a similar fast-paced process-driven manufacturing, production, or distribution/logistics environment is highly desirable.
- Data Analysis Skills: Strong data analysis skills, including the ability to produce, interpret, and draw conclusions from data, are critical for success in this position.
- Business Judgment: Sound business judgment, proven ability to influence others, and strong analytical thinking skills are essential for this role.
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