Director of Operations Excellence

2 days ago


Fatih, Istanbul, Turkey Yemeksepeti Full time
Job Description

We are seeking a seasoned Director of Operations Excellence to lead our Account Management team. The ideal candidate will have a proven track record in process design, SOP development, and workflow automation.

The Director will be responsible for standardizing operating methods, implementing robust performance frameworks, and optimizing tools to achieve strategic business outcomes. They will leverage Balanced Scorecard metrics to evaluate operational performance and align programs with key organisational priorities.

The role requires strong analytical and problem-solving skills, with the ability to use data to inform decision-making and track ROI. Advanced communication and stakeholder management skills are also essential for engaging diverse audiences and aligning cross-functional teams.

About the Opportunity
  • Lead a high-performing Account Management team, fostering ownership and accountability across diverse operations and projects.
  • Develop and implement strategies to redefine service excellence, focusing on end-to-end transformation and operational agility.
  • Leverage digital tools and advanced analytics to optimise workflows, improve service outcomes, and increase customer satisfaction.


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