IT Support Specialist

1 day ago


Fatih, Istanbul, Turkey APS Resources International Full time

APS Resources International is a leading partner of a renowned IT video surveillance company, offering innovative solutions to clients worldwide. We are currently seeking a Technical Specialist to join our team.

About the Role

This exciting opportunity allows you to start your career in a large company and gain hands-on experience in technical support. As a Technical Specialist, you will be responsible for communicating with clients, advising on setup, receiving hardware for repair and delivery, troubleshooting, and performing firmware updates.

Key Responsibilities:
  • Client communication via phone, live chat, and Jira tickets;
  • Setup assistance and guidance;
  • Hardware reception, repair, and delivery;
  • Troubleshooting and issue resolution;
  • Firmware updates and maintenance.
Requirements:
  • Secondary technical degree in IT or electronics (pursuing a degree is also considered);
  • At least 2 years of work experience in technical support or service center;
  • Understanding of TCP/IP, Ethernet, and network configurations;
  • Knowledge of PC hardware, component replacement, and software configuration;
  • Proficiency in English, both written and spoken.


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