Software Support Analyst

3 days ago


Fatih, Istanbul, Turkey Amadeus Full time
About the Job

The Product Maintenance Analyst role is a critical position within our organization, requiring strong analytical and problem-solving skills. As a member of our team, you will be responsible for investigating and resolving functional problems, working closely with cross-functional teams to ensure effective issue resolution.

Your key responsibilities will include:

  • Investigating technical issues and developing solutions from a functional perspective.
  • Collaborating with second and fourth level maintenance teams to finalize root cause identification and issue resolution.
  • Developing and maintaining documentation for future reference.
  • Staying up-to-date with new technologies and innovations.
  • Contributing to daily Q&A meetings and monthly department meetings.

About Ideal Candidate

We are seeking a highly skilled and motivated individual who possesses:

  • A minimum of 4 years of professional experience in backend support.
  • Excellent problem-solving and problem-tracking skills.
  • Experience in mentoring teammates and writing clear documentation.
  • Ability to communicate effectively with internal stakeholders.
  • Intermediate level of written and oral English communication skills.

Our Culture

At Amadeus, we foster a culture of innovation, collaboration, and continuous learning. We offer:

  • Opportunities for professional growth and development.
  • A caring environment that supports both professional growth and personal well-being.
  • A flexible working model that enables you to excel wherever and however you work best.
  • A diverse, equitable, and inclusive community.

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