Technical Operations Manager

2 days ago


Fatih, Istanbul, Turkey Raffles Hotels & Resorts Full time
About the Role

Purpose and Scope:

To ensure the efficient operation and maintenance of all computer systems and data communications activities in the hotel. To handle day-to-day IT operations and to provide first-level support for PMS, POS, guests, and hotel office users.

Key Responsibilities:

  • Perform regular system health checks and capacity studies to ensure optimum performance of servers and networks.
  • Provide frontline PC and server troubleshooting.
  • Manage systems and networks effectively.
  • Ensure 100% availability of guest IT-related services by maintaining proactive support.
  • Support all IT-related issues in the company.
  • Coordinate and manage projects efficiently.

Requirements:

  • Ideally should have a diploma in IT.
  • Ideally should have a certificate in Project Management, Cisco, and Microsoft Admin certification.
  • Minimum of 1-2 years relevant experience is required.


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