Process Optimization Specialist

5 days ago


Fatih, Istanbul, Turkey Optimas Full time
Job Description

Optimas, a global distributor of integrated supply chain solutions, is seeking an energetic and driven Quality Manager to lead the quality team in Tuzla, Istanbul. The successful candidate will be responsible for delivering a highly responsive internal and external customer experience.

Main Responsibilities:
  • Drive cross-functional teams to meet and exceed requirements through strict process compliance and future proofing.
  • Plan, manage, and conduct internal quality system audits, driving third-party certification and customer audits.
  • Oversee root cause analysis, 8D, PPAP, and other relevant documents with collaboration from the Quality Team.
  • Develop, coach, and train a team of four employees and their daily activities.
Warehouse and Support:
  • Host external Quality Management System audits and prospective customer visits of the warehouse facility and headquarters as required.
  • Work closely with New Business Development to onboard new customers with Optimas Turkey systems.
Customer Quality Experience:
  • Develop a deep understanding of Automotive customer-specific requirements and ensure operational compliance.
  • Collaborate with customers and resident engineers to provide appropriate responses to formal and informal quality requests.
Operational and Service Excellence:
  • Support consistent implementation, auditing, and evaluation of Optimas processes, procedures, forms, manuals, and tools.
  • Maintain the balance between risk and cost to improve quality performance at an improved CoPQ.


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