Banking Process Optimization Manager

6 days ago


Fatih, Istanbul, Turkey ColendiBank Full time

**ColendiBank Overview:**

We are a pioneering digital-native deposit bank aiming to leverage Colendi's expertise in financial technologies to become a leader in the Turkish digital banking sector and a global digital bank originating from Türkiye.

**Job Description:**

We are seeking a Banking Operations Manager to join our growing team in Istanbul. This role will be responsible for managing and optimizing operational processes while ensuring an excellent customer experience. The selected candidate will oversee end-to-end management of banking operations, including customer acquisition, deposits, payment systems, account management, and reporting.

**Key Responsibilities:**

  1. Manage and develop end-to-end banking operation workflows, including digital onboarding, deposit transactions, money transfers (EFT, FAST, SWIFT), collection, and payment system operations.
  2. Optimize digital banking workflows, continuously improve business processes, and enhance operational efficiency through robotic process automation (RPA) and AI-based solutions.
  3. Ensure regulatory compliance by executing operational processes in accordance with the regulations of supervisory authorities such as BRSA, CBRT, and MASAK.


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