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Technical Support Specialist

2 weeks ago

Fatih, Istanbul, Turkey Insider Full time

At Insider, we are shaping the future of customer experiences through our cutting-edge AI-native platform. As a Technical Support Specialist, you will play a vital role in the Operational Excellence Team that owns support processes with our partners using our products and services.

To succeed in this position, you should be an excellent communicator with solid problem-solving skills. The ideal candidate will have a Bachelor's Degree in software development related fields (Computer Engineering, Computer Science, Programming, MIS, etc.) and at least a year of experience in supporting a software product, ideally in SaaS or with Software Development teams.

We are looking for someone who is fluent in written and verbal English and Turkish, has good debugging/troubleshooting skills, and is able to provide timely responses and follow up systematically. If you're a natural problem solver with a positive attitude and love for helping others succeed, we want to hear from you.

About Us

We are an international, diverse, and inclusive company that values social progressiveness. Our team is passionate about creating a product company that also builds the most socially progressive technology community in the world.

As a Technical Support Specialist, you will be part of an industry that is shaping the future of customer experiences. You will have access to many hard and soft skills training to help you improve and a limitless network all over the globe.

We provide equal opportunity in a zero-discrimination workplace and embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.