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Customer Support Specialist

3 weeks ago

Fatih, Istanbul, Turkey SupportYourApp Full time

At SupportYourApp, we're looking for a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service via chats and emails.

Key Responsibilities:
  • Provide timely and effective customer support
  • Handle inquiries in our global CRM following established processes
  • Build positive relationships with customers
  • Communicate with potential customers
  • Accurately update and categorize leads in the system

We're looking for someone with fluency in German and English (C1 written and spoken for both languages) and previous experience in luxury customer support. If you're attentive to details, have a positive attitude, and are comfortable working in a remote environment, we'd love to hear from you.