Customer Support Specialist
3 days ago
Mükellef is most comprehensive platform in Turkey to start a new business.
We offer an end-to-end solution to help you manage all of your financial processes you may need when you start your company from scratch or after the establishment period.
We are looking for a Customer Support Specialist to join our Customer Management department.
Key Position Responsibilities- Respond promptly to customer inquiries via various channels (email, chat, phone) with a friendly and professional attitude.
- Provide accurate and reliable information to customers about our products, services, and policies.
- Troubleshoot and resolve customer issues effectively and efficiently.
- Document customer interactions, issues, and solutions in a clear and organized manner.
- Collaborate with cross-functional teams to ensure prompt and satisfactory resolution of customer concerns.
- Identify trends in customer inquiries and provide feedback to improve products and services.
- Assist in creating and updating customer support resources, such as FAQs and knowledge base articles.
- Bachelor's degree in related fields.
- Minimum 2 years of experience in a similar position.
- Excellent written and spoken English.
- Excellent problem-solving skills and the ability to remain calm under pressure.
- Empathetic and patient with a genuine desire to assist customers.
- Proficiency in using customer support tools and software.
- Team player with strong collaboration skills.
- A great analytical thinker with a strategic perspective.
- A can-do, will-do attitude.
- Ability to adapt to flexible working hours.
We have a great culture and we truly value working together with open communication. We can build a global journey together.
Please follow Mükellef and Workhy on LinkedIn, Instagram and Youtube.
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