Senior Customer Support Specialist

3 days ago


Fatih, Istanbul, Turkey Dream Games Full time

We are looking for a Senior Customer Support Specialist who will support designing end-to-end customer experience and relevant teams according to user insights.

At Dream Games, all team members have a genuine chance to contribute to the final product and have an impact on the company. If you want to be a team member of a fast-growing company, you might be the person we are looking for

Responsibilities
  • Tracking and solving issues via email and chat
  • Working closely with product and engineering teams to improve user experience
  • Monitoring customer complaint trends and analyzing them for necessary action plans
  • Understanding all related metrics to improve the user experience
  • Supporting outsourced teams with their queries and collective development
  • Following the latest trends and reviews on App Store, Play Store regularly
Requirements
  • 3+ years of relevant work experience
  • Fluency in English, especially in writing
  • Experience supporting users via email and chat
  • Strong knowledge of MS Excel
  • Strong problem-solving and troubleshooting skills
  • Time management skills to enable prioritization of tasks
  • Ownership of the customer experience including comprehensive issue resolution
  • Eagerness to learn and take on new challenges
  • Passion and interest in games and customer service
  • Appreciation and understanding of teamwork
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