Technical Support Specialist

2 days ago


Fatih, Istanbul, Turkey ASEE Full time
Company Overview

ASEE South Eastern Europe is a leading provider of Contact Center Technologies. We are seeking a highly skilled Technical Support Specialist to join our team.

Job Description

We are looking for a Contact Center Solutions Expert who will be responsible for resolving complex technical issues with the Contact Center infrastructure. The successful candidate will have excellent analytical and troubleshooting skills, with experience in Contact-center technologies and systems.

The ideal candidate will have 3+ years of experience in Contact-center technologies and systems, including Genesys SDK and Verint SDK. They will also possess strong problem-solving skills, with the ability to reproduce customers' problems and provide them with Root Cause Analysis.

As a key member of our team, the Technical Support Specialist will participate in onsite and professional services activities, including system installation, configuration, and customization. They will also serve as the direct point of technical contact to provide high-quality software and hardware support to experts from our customers.

Required Skills and Qualifications
  1. 3+ years of experience in Contact-center technologies and systems (Genesys SDK and Verint SDK)
  2. Analytical and troubleshooting skills
  3. Voice over IP (SIP protocol) and Computer Telephony Integration (troubleshooting and configuration)
  4. Troubleshooting and reproducing customers' problems to find root cause
  5. Maintain a positive and enthusiastic team attitude
  6. Ability to work well with on-site and with remote team members
Benefits

We offer a competitive salary package, with opportunities for self-development and growth. Our team enjoys flexible working hours and benefits such as private health insurance.

At ASEE, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.



  • Fatih, Istanbul, Turkey Kura Ltd Full time

    As a leading international company, we are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent technical knowledge and strong communication skills, with ability to work independently and as part of a team.Responsibilities:Providing technical support and services to our clients, including...


  • Fatih, Istanbul, Turkey ZF Group Full time

    Req ID 76599 | Istanbul – Aftermarket, Türkiye, ZF Services Türk San. ve Tic. A.Ş.About the Team:We are expanding our Customer Service team across Istanbul and looking for a Customer Technical Support Specialist (Customer Competency Center) to join us in Istanbul with Division Aftermarket.What you can look forward to as Customer Technical Support...


  • Fatih, Istanbul, Turkey ZF Group Full time

    About ZF GroupWe are a global leader in the automotive industry, providing innovative solutions for mobility and transportation. Our team is expanding to include a Customer Technical Support Specialist in Istanbul, Turkey.This role is part of our Aftermarket division, responsible for managing customer technical requests, claims, and questions. As a key...


  • Fatih, Istanbul, Turkey Johnson Controls, Inc. Full time

    About the PositionWe are looking for a highly experienced Technical Support Specialist to join our Fire Suppression Systems team. In this role, you will be responsible for providing technical support to sales teams and customers, as well as collaborating with other departments to drive business growth.You will have the opportunity to work on a variety of...


  • Fatih, Istanbul, Turkey Insider Full time

    Role OverviewWe are seeking a Technical Support Specialist to join our Customer Success Team, responsible for owning technical relationships with partners using our products and services. As a key member of our team, you will play a crucial role in ensuring seamless experiences for our partners by troubleshooting technical issues, finding resolutions for...


  • Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for its clients around the world. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status...


  • Fatih, Istanbul, Turkey Michael Page Türkiye Full time

    We are seeking an experienced Customer Support IT Specialist to join our team. As a key member of our customer support team, you will be responsible for providing expert technical assistance to both internal and external customers, operators, and end users.


  • Fatih, Istanbul, Turkey Coderspace Full time

    Coderspace is a fast-growing AI company providing Supply Chain and Pricing SaaS Solutions to retailers worldwide. Our team consists of young engineers and data scientists from top CS and engineering programs working remotely from our offices in Istanbul, Philadelphia, Amsterdam, and Dubai.We are seeking a talented individual to join our team as a Software...


  • Fatih, Istanbul, Turkey Insider Full time

    We are a B2B SaaS company driving growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have achieved unicorn status, unlocking $200M in CARR, and are recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management 2021 and...


  • Fatih, Istanbul, Turkey Insider Full time

    Our CultureWe value diversity, equity, and inclusion, and strive to create a workplace that reflects these values. We believe that our unique culture sets us apart from other companies, and allows us to attract and retain top talent.What You Will DoAs a Technical Support Specialist, you will be responsible for providing exceptional support to our partners,...


  • Fatih, Istanbul, Turkey Threecolts Full time

    Job Description:We are looking for a highly motivated and organized Customer Support Associate to assist our customers with the technical understanding of our products and services.Responsibilities:Assist customers with product knowledge gaps.Identify, investigate, and resolve user issues when possible or follow escalation routes.Conduct technical...


  • Fatih, Istanbul, Turkey Innomotics Full time

    **Job Description**We are looking for a talented Technical Product Specialist to join our team in Istanbul.This role will be responsible for sales support activities for Low Voltage Motors (LVM).The ideal candidate will develop technical solutions and prepare quotations for customer inquiries.As a product specialist, you will assist the sales team with...


  • Fatih, Istanbul, Turkey Softtech Full time

    Technical SAP SpecialistWe are seeking a Technical SAP Specialist to join our Professional Services team. This role requires an individual with in-depth knowledge of SAP systems, processes, and methodologies.Key responsibilities:Design, configure, and implement SAP solutions within your area of expertise.Collaborate with stakeholders to gather requirements...


  • Fatih, Istanbul, Turkey Cointr Full time

    Cointr seeks a highly motivated and detail-oriented Technical Support Specialist to join our team.Job OverviewWe are looking for a talented professional who can provide top-notch technical support to our users, ensuring their satisfaction and loyalty.The ideal candidate will have a strong background in technical support, excellent communication skills, and a...


  • Fatih, Istanbul, Turkey Bid Agency Full time

    Job OverviewBid Agency seeks a highly skilled Technical Systems Specialist to join our team. As an IT Support Technician, you will be responsible for installing and maintaining computer systems, diagnosing software and hardware issues, and delivering exceptional customer service.


  • Fatih, Istanbul, Turkey Insider Full time

    About UsAt Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We've just celebrated a significant funding round, led by General Atlantic, and have been recognized as one of the only woman-founded,...


  • Fatih, Istanbul, Turkey Insider Full time

    Job DescriptionThis is a great opportunity to join our team as a Technical Support Specialist and be part of our mission to revolutionize customer experiences.About the JobYou will be responsible for troubleshooting technical issues, finding creative solutions, and contributing to building innovative products.You will work in coordination with Customer...


  • Fatih, Istanbul, Turkey Cogent Networks Full time

    What We OfferAs a Backup Support Engineer at Cogent Networks, you will have the opportunity to work with a dynamic and client-focused team dedicated to delivering top-tier support. We offer a unique chance to expand your technical skills and experience while contributing to the growth and success of our clients.Benefits:Opportunity to work with a highly...


  • Fatih, Istanbul, Turkey Etiya Full time

    Are you a seasoned Technical Specialist looking for a new challenge? Do you have a passion for innovation and a drive to deliver exceptional results?We're seeking a highly skilled Technical Specialist to join our team at Etiya, where you'll leverage your expertise to drive business growth and success. Your key responsibilities will include:Leveraging...


  • Fatih, Istanbul, Turkey Insider Full time

    As a Technical Support Specialist at Insider, you'll have the opportunity to make a meaningful impact on our customers' success. We're looking for someone who is passionate about delivering exceptional support and can communicate effectively with our partners.We're a dynamic and inclusive environment where everyone is valued and empowered to grow. Our team...