Technical Operations Specialist

15 hours ago


Fatih, Istanbul, Turkey Cointr Full time

Cointr seeks a highly motivated and detail-oriented Technical Support Specialist to join our team.

Job Overview

We are looking for a talented professional who can provide top-notch technical support to our users, ensuring their satisfaction and loyalty.

The ideal candidate will have a strong background in technical support, excellent communication skills, and a passion for blockchain technology.

Key Duties:
  • Technical Support: Respond to user inquiries, resolve technical issues, and provide guidance on product usage.
  • Collaboration: Work closely with development teams to identify and fix bugs, improving our services and driving business growth.
  • Documentation: Create and maintain accurate records of technical procedures and contribute to knowledge base articles.
  • Communication: Communicate complex technical information to non-technical stakeholders, ensuring seamless collaboration.
Requirements:
  • A bachelor's degree in Computer Science, Software Engineering, or a related field.
  • Proven experience in technical support or a similar role, preferably in the blockchain or financial technology industry.
  • Strong proficiency in at least one programming language (e.g., Java, Python).
  • Familiarity with database management, network protocols, and system administration.
  • Excellent communication skills and ability to work effectively in a team environment.
  • Passion for blockchain technology and digital currencies.
  • Language Proficiency: English: Fluent (Speaking, Reading, Writing), Turkish: Fluent (Speaking, Reading, Writing).


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