Technical Support Specialist Expert
15 hours ago
We are Insider, a B2B SaaS company that drives growth for its clients around the world. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.
We have just celebrated our Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.
Our MissionWhen our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.
The RoleAs a Technical Support Specialist at Insider, you will play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.
- You will become an excellent communicator while mastering problem-solving skills.
- You will work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners.
- You will troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
- You will contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team.
- You will meet important SLAs like response time and the lead time for issue resolutions.
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