Technical Support Specialist Expert

15 hours ago


Fatih, Istanbul, Turkey Insider Full time
About Us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. Our AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies.

Our Mission

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives, our community has committed to scaling its impact into our communities across 27+ countries.

The Role

As a Technical Support Specialist at Insider, you will play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.

  • You will become an excellent communicator while mastering problem-solving skills.
  • You will work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners.
  • You will troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
  • You will contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team.
  • You will meet important SLAs like response time and the lead time for issue resolutions.


  • Fatih, Istanbul, Turkey GRG Banking Equipment (HK) Co. Limited. Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical assistance to our customers in the banking industry.Your primary focus will be on resolving complex technical issues related to our equipment and ensuring that...


  • Fatih, Istanbul, Turkey Kura Ltd Full time

    Kura Ltd is seeking a Technical Support Expert to join our team. As a Field Service Engineer, you will provide expert technical support to our clients, ensuring the smooth operation of our equipment.About the RoleProvide technical assistance to customers via phone, email, or on-site visits.Collaborate with the sales and project teams to resolve customer...


  • Fatih, Istanbul, Turkey Teltonika Full time

    Teltonika is a leading manufacturer of IoT solutions, with offices in 19 countries and over 2,300 employees worldwide. We are seeking a skilled Technical Support Specialist to join our team.As a Technical Support Specialist, you will be responsible for guiding employees and customers on how to use Teltonika Telematics devices and solutions. You will solve...


  • Fatih, Istanbul, Turkey System Group | همكاران سيستم Full time

    System Group is a leading software development company in Iran, committed to delivering innovative solutions that meet the evolving needs of our customers. We are seeking a Technical Support Specialist to join our team in Tehran, who will be responsible for providing exceptional technical support and training to our clients.The successful candidate will have...


  • Fatih, Istanbul, Turkey Upwork Full time

    We are looking for a skilled technical support expert to join our team. The successful candidate will be responsible for providing quality support for Microsoft products and troubleshooting technical problems.Responsibilities will include maintaining multiple virtual machines, identifying reproducible issues, and filing bug reports. The candidate should have...


  • Fatih, Istanbul, Turkey flexigo Full time

    Company OverviewFlexigo is a leading provider of innovative mobility solutions, empowering new service providers to go to market quickly without compromising reliability and quality. Our products create an ecosystem of sustainable mobility, connecting end-to-end services for clients such as Porsche Holding and Renault.We are one of the fastest-growing...


  • Fatih, Istanbul, Turkey bioMérieux SA Full time

    Job Description:The Field IT Specialist will be responsible for providing technical support and connectivity services to our export distributors.Key Responsibilities:Be the primary point of contact for all connectivity interventions and complaints.Provide on-site and second-line support for dealers and end-users, following up on cases sent from the Support...


  • Fatih, Istanbul, Turkey Yandex Full time

    As a Technical Support Specialist at Yandex, you will play a critical role in ensuring the success of our ecommerce clients' ad campaigns. In this dynamic and fast-paced environment, you will be responsible for technical implementation, client support, and ad campaign monitoring.Your Key ResponsibilitiesTechnical Integration: Collaborate with clients to...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    As a Technical Support Specialist, you will play a critical role in providing exceptional customer support and ensuring the smooth operation of our field service team.Your primary responsibilities will include:Providing technical expertise and guidance to field service engineers to resolve customer issues.Developing and implementing effective solutions to...


  • Fatih, Istanbul, Turkey Picus Security Full time

    Role OverviewThe Global Technical Assistance Center (TAC) team at Picus Security is looking for a talented Security Specialist to join their ranks. As a key member of the team, you will be responsible for delivering technical expertise to customers globally, supporting their utilization of Picus solutions, and driving product growth through testing and...


  • Fatih, Istanbul, Turkey Alfa Laval Corporate AB Full time

    As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. We shape a more resourceful, less wasteful world while building our careers too.We are seeking a Technical Support Specialist to join our team in Turkey. The ideal candidate will be responsible for delivering...


  • Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Our TeamWe are a dynamic team at PAYten, a member of Asseco, and we are looking for a skilled and highly motivated Technical Support Specialist to join us. The ideal candidate will have experience in payment systems, PSP companies, e-commerce, or fintech companies, and will be responsible for providing technical assistance for questions and problems related...


  • Fatih, Istanbul, Turkey Ericsson GmbH Full time

    Are you an experienced Technical Expert Advisor looking for a new challenge? We are seeking a skilled professional to join our team as an Application Management Specialist at Ericsson GmbH.In this role, you will be responsible for supporting the realization of IT solutions in test environments by providing specialized technical expertise on systems and...


  • Fatih, Istanbul, Turkey Johnson Controls, Inc. Full time

    About the PositionWe are looking for a highly experienced Technical Support Specialist to join our Fire Suppression Systems team. In this role, you will be responsible for providing technical support to sales teams and customers, as well as collaborating with other departments to drive business growth.You will have the opportunity to work on a variety of...


  • Fatih, Istanbul, Turkey Asseco Poland S.A Full time

    Company OverviewPAYten is a member of Asseco, a leading provider of innovative payment technologies. Our Payment Gateway Unit is responsible for developing and delivering cutting-edge payment solutions to online merchants.We are seeking a highly skilled Technical Support Specialist to join our team in Maslak İTÜ office.About the RoleThe ideal candidate...


  • Fatih, Istanbul, Turkey Insider Full time

    Role OverviewWe are seeking a Technical Support Specialist to join our Customer Success Team, responsible for owning technical relationships with partners using our products and services. As a key member of our team, you will play a crucial role in ensuring seamless experiences for our partners by troubleshooting technical issues, finding resolutions for...


  • Fatih, Istanbul, Turkey Fiyuu Full time

    At Fiyuu, we are committed to providing exceptional corporate courier support to busy city dwellers and professionals. Our high-tech system enables us to offer efficient and reliable delivery solutions to businesses in need.About the RoleThis position is ideal for a technical expert who can diagnose and resolve complex issues within applications and software...


  • Fatih, Istanbul, Turkey APS Resources International Full time

    APS Resources International is a leading partner of a renowned IT video surveillance company, offering innovative solutions to clients worldwide. We are currently seeking a Technical Specialist to join our team.About the RoleThis exciting opportunity allows you to start your career in a large company and gain hands-on experience in technical support. As a...


  • Fatih, Istanbul, Turkey Spheros Germany GmbH Full time

    About the RoleThe Technical System Specialist will play a crucial part in the success of our company by overseeing the entire product release process from prototype to series with customer R&D.This role involves working closely with cross-functional teams to ensure seamless execution of projects and providing expert advice to the sales department on product...


  • Fatih, Istanbul, Turkey APS Resources International Full time

    We are looking for a skilled Technical Specialist to join our team at APS Resources International. In this role, you will have the opportunity to work with cutting-edge technology and contribute to the success of our clients.About the JobAs a Technical Specialist, you will be responsible for providing technical assistance to clients, including setting up...