Technical Support Specialist

4 days ago


Fatih, Istanbul, Turkey Insider Full time

About Us

At Insider, we're a B2B SaaS company that drives growth for our clients worldwide. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We've just celebrated a significant funding round, led by General Atlantic, and have been recognized as one of the only woman-founded, women-led B2B SaaS unicorns in the world. Our team has created cutting-edge products, focusing on making an impact. If you want to join us on this journey, keep reading.

As a Technical Support Specialist at Insider, you will:

  • Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services.
  • Become an excellent communicator while mastering problem-solving skills.
  • Work in coordination with the Customer Success Managers and be primarily responsible for supporting a seamless experience for our partners.
  • Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements.
  • Contribute to building innovative products by advocating for partners and sharing their feedback with the Product team.
  • Meet important SLAs like response time and the lead time for issue resolutions.

We want you to join us if you:

  • Have a Bachelor's Degree in Business, Marketing, Engineering, or related fields.
  • Have 1+ years of experience in supporting a technical product, ideally in SaaS.
  • Have fluency in written and verbal English.
  • Have a high sense of responsibility and accountability.
  • Are able to provide timely responses and follow up systematically.
  • Are a natural problem solver with a positive attitude and love for helping others succeed.
  • Have good debugging/troubleshooting skills.
  • Know Javascript or other programming languages (a plus).

While we are conquering the world, we are offering you:

  • A chance to work in an international, diverse, and inclusive environment.
  • 'Tech Talks' with famous and groundbreaking people from the software world.
  • To be part of an industry that's shaping the future of customer experiences.
  • Access and opportunity to gain a limitless network all over the globe.
  • Access to many hard and soft skills training to help you improve and challenge yourself.
  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
  • A space to share your skills through training sessions and workshops if you wish.
  • Inclusive Private Health Insurance.
  • Smart Work Model side benefits to support food and bill expenses.
  • The team activities that are bursting with fun.
  • No Dress Code


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