
Technical Support Specialist
2 days ago
Avery Dennison Corporation is a global leader in materials science and digital identification solutions. We provide innovative products and services that help our clients advance their industries, optimize efficiency, and improve sustainability.
Job OverviewAs a Technical Support Engineer at Avery Dennison Corporation, you will be responsible for providing expert technical support to apparel brand and factory clients. You will specialize in 1st level support of software, data, and digital related solutions via calls, emails, and remote support.
Your Key Responsibilities:
- Provide timely technical support on level 1 & 2 to clients via calls, emails, and remote connections within agreed SLA
- Diagnose and troubleshoot technical issues on software, data, and digital related solutions
- Following and creating standard procedures and knowledge base (internal and external)
- Log and track system issues through to resolution, within agreed SLA
- Proactively follow up unresolved issues and escalate to the appropriate level 3 support teams (Internal IT & external partners)
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Assist on ad-hoc projects from supervisor/manager
- Maintain good relationships with clients
Qualifications and Skills:
- Degree/Diploma holder of Computer Science or related disciplines
- 2+ years of experience in technical support and user training. Experience in the printing, RFID & manufacturing industry preferred.
- Experience on designing/implementing a call and ticketing system for support team is a plus
- Good experience in NT Server 4.0, Google Service, and support in PC hardware/operating systems/office applications/LAN/Networking equipment.
- Strong interpersonal and communication skills with external clients and internal organization
- Analytical, diagnostic mindset and problem-solving skills
- Able to work independently, can handle multiple tasks concurrently
- Good command of spoken and written English
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