
Customer Success Specialist
1 day ago
Customer Success Specialist (Part-Time or Full-Time) – Cylana
Are you passionate about customer success and technology? Do you thrive in a dynamic environment where you can make a real impact? Cylana is looking for a Customer Success Specialist to join our team
About Us
Cylana is a cutting-edge technology company dedicated to delivering innovative solutions in the software industry. We help businesses optimize their workflows with secure and efficient digital tools.
Role Overview
As a Customer Success Specialist, you will be responsible for ensuring our clients achieve maximum value from our products and services. You will act as a trusted advisor, helping customers navigate our solutions, addressing their concerns, and fostering long-term relationships.
Key Responsibilities
- Build and maintain strong relationships with customers to ensure their success with Cylana's solutions.
- Provide proactive support via email, chat, and calls to resolve client inquiries.
- Guide customers through onboarding, training, and product adoption.
- Collaborate with sales and technical teams to improve customer experience.
- Identify opportunities for upselling or additional services.
- Gather customer feedback and contribute to product improvements.
Requirements
- Fluent in English (both written and spoken).
- Excellent communication and interpersonal skills.
- Experience in customer success, technical support, or software sales is a plus.
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently and manage multiple accounts efficiently.
- Familiarity with CRM tools and customer engagement platforms is a plus.
What We Offer
- Flexible working hours (part-time or full-time options available).
- Remote-friendly work environment.
- Opportunity to work with a fast-growing tech company.
- Professional growth and development opportunities.
If you're excited about helping customers succeed and working in a dynamic tech environment, we'd love to hear from you Apply now and join the Cylana team
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