Customer Success
4 weeks ago
We are partnering with one of our clients to find a Customer Success & Operations Specialist who will take the lead in managing operational processes, enhancing customer satisfaction, and contributing to team success.
This role is a great opportunity for someone who thrives on building strong client relationships, enjoys optimizing operations, and values teamwork.
If you are proactive, solution-oriented, and detail-focused, this position is the right fit for you
Responsibilities:- Provide operational support by understanding client requests and matching suitable freelancers from our talent pool to the right projects.
- Ensure effective communication with our freelancer community to guarantee the best project matches and increase community engagement.
- Take an active role in client success management processes by supporting clients in their projects and maximizing customer satisfaction.
- Measure and report existing clients' satisfaction and feedback regularly, taking actions to improve long-term client loyalty.
- Resolve client issues quickly to ensure a high level of customer satisfaction.
- Continuously improve operational processes, optimize workflows, and enhance platform user experience by making processes more automated.
- Use CRM tools effectively to track client interactions, opportunities, and deals, ensuring data accuracy and integrity.
- Strong communication skills, excellent interpersonal abilities, and a customer-centric approach.
- Ability to stay up to date with industry trends, products, and technologies, and integrate them into operational processes.
- Proficiency in English (both written and spoken).
- A solution-oriented mindset, with strong analytical thinking and the ability to manage operational processes efficiently.
- Team player with an open-minded attitude toward learning and growth.
- Bachelor's degree is required.
- Familiarity with startup culture or experience in a startup environment is a plus.
- Willingness to work in a hybrid model, with at least three days per week at our Maslak office.
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