Customer Success Advocate
4 days ago
At Insider, we're not just a B2B SaaS company - we're a team of innovators shaping the future of customer experiences.
We believe in empowering our customers to drive growth and success. That's why we're looking for a Customer Success Manager to join our Partner Success Team.
About the Role
As a Customer Success Manager at Insider, you'll be responsible for driving adoption and retention, building relationships with our customers, and ensuring they receive maximum value from our services.
You'll work closely with other Customer Success Managers and Account Directors to deliver exceptional results and become the primary point of contact for our partners.
Key Responsibilities:
- Proactively drive adoption and retention by providing best use cases and consulting on panel usage
- Build strong relationships with customers to ensure their needs are met and provide excellent service
- Work collaboratively with internal teams to identify and address customer needs
- Monitor and report on key metrics such as gross revenue/net revenue retention, CSAT, health score, and lock-in score
- Take proactive actions to improve these metrics and drive business growth
Requirements
To succeed in this role, you'll need:
- A Bachelor's Degree in Business, Marketing, Engineering, or related fields (MBA preferred)
- 4+ years of relevant work experience in customer-facing customer success, account management, or strategic consulting
- Strong communication skills in English and native language
- A high sense of responsibility and accountability
- Excellent project management skills and a strategic thinker
- Customer-oriented with the ability to establish robust relationships with assigned customer base
Benefits
As a valued member of our team, you'll enjoy:
- A chance to work in an international, diverse, and inclusive environment
- Working-from-home opportunities
- Opportunity to be part of an industry shaping the future of customer experiences
- Access to many hard and soft skill training to help you grow
- Competitive bonus structure (Q-based)
- Inclusive Private Health Insurance
- Smart Work Model side benefits to support food and bill expenses
- No Dress Code
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