Client Service Advocate

1 week ago


Fatih, Istanbul, Turkey RateHawk Full time
Client Service Advocate

We're seeking a skilled Client Service Advocate to join our Modification Team at RateHawk. In this role, you'll be responsible for advocating on behalf of our clients, ensuring their needs are met and exceeded.

About Our Company Culture:

We're a dynamic and inclusive international travel-tech company with a strong focus on customer satisfaction. Our team is passionate about delivering top-notch experiences through our products and services.

Your Key Responsibilities:

  • Advise clients on bookings and our products, providing expert guidance and support.
  • Resolve client issues promptly and professionally, using our CRM system to manage requests.
  • Communicate with suppliers, hotels, and clients via email and phone, ensuring seamless interactions.
  • Efficiently utilize CRM systems and internal databases to manage tasks and information.

Requirements:

  • English Proficiency: Upper Intermediate level (both spoken and written).
  • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner: Ability to learn quickly and stay results-focused.
  • Tech Requirements: A functioning computer and microphone.
  • Travel Knowledge: Understanding of the travel business and booking systems is an advantage.

What We Offer:

  • Remote Work: Enjoy working from the comfort of your home.
  • Great Team: Join a young and active team of super specialists.
  • Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. Türkiye time.
  • Competitive Salary: Earn a base salary of 550 EUR + up to 150 EUR in bonus KPI.
  • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning: Access to seminars, trainings, and conferences.
  • Perks: Enjoy corporate discounts on hotels and other services.


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