User Advocate Manager
2 weeks ago
We are seeking an experienced User Advocate Manager to join our team at Dream Games. In this role, you will be responsible for leading our customer support team and ensuring that our users receive exceptional service.
You will work closely with our product and engineering teams to identify areas for improvement and develop strategies to enhance the user experience.
Key Responsibilities- Lead and manage a team of customer support specialists
- Investigate and resolve complex customer complaints
- Develop and implement data-driven solutions to improve customer satisfaction
- Stay up-to-date with the latest industry trends and reviews on app stores
- Strong leadership and management skills
- Proven experience in managing a team of customer support specialists
- Excellent analytical and problem-solving skills
- Ability to work effectively in a team environment
- Flexibility to adapt to changing priorities and deadlines
- Demonstrated commitment to customer satisfaction
- Passion for games and customer service
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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