Client Services Expert

1 week ago


Fatih, Istanbul, Turkey IQVIA Argentina Full time

About the Role

We are seeking a highly skilled Client Services Representative to join our team at IQVIA. As a key member of our client service team, you will play a critical role in building and maintaining strong relationships with our clients.

Key Responsibilities:

  • Assist in establishing and maintaining effective business relationships with clients, acting as their day-to-day contact.
  • Verify that product deliverables meet customer specifications, including timeliness and quality.
  • Partner with account managers and clients to maximize the usage of IQVIA deliverables and identify new revenue opportunities.
  • Maintain internal communications with sales and client service support teams.
  • Ensure client obligations are met and service agreements are upheld.
  • Research and analyze client needs, requiring an in-depth understanding of their business line and market.
  • Conduct training sessions for clients and employees and represent IQVIA at client sites and external projects.

Requirements:

  • Bachelor's Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, Business Administration).
  • +5 years of experience.
  • Familiarity with IQVIA products and the pharmaceutical industry is preferred.
  • Proficiency in Microsoft Office, SQL, Access, and Salesforce (preferred).
  • Strong written and oral communication abilities.
  • Experience in service excellence and client satisfaction.
  • Project management experience.
  • Demonstrated analytical and project management skills.
  • Ability to develop and maintain relationships in a diverse business environment.
  • Willingness to travel to client sites and IQVIA offices as needed.


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