Client Services Expert
1 week ago
About the Role
We are seeking a highly skilled Client Services Representative to join our team at IQVIA. As a key member of our client service team, you will play a critical role in building and maintaining strong relationships with our clients.
Key Responsibilities:
- Assist in establishing and maintaining effective business relationships with clients, acting as their day-to-day contact.
- Verify that product deliverables meet customer specifications, including timeliness and quality.
- Partner with account managers and clients to maximize the usage of IQVIA deliverables and identify new revenue opportunities.
- Maintain internal communications with sales and client service support teams.
- Ensure client obligations are met and service agreements are upheld.
- Research and analyze client needs, requiring an in-depth understanding of their business line and market.
- Conduct training sessions for clients and employees and represent IQVIA at client sites and external projects.
Requirements:
- Bachelor's Degree in relevant sciences (Math, Pharmacy, Statistics, Engineering, Business Administration).
- +5 years of experience.
- Familiarity with IQVIA products and the pharmaceutical industry is preferred.
- Proficiency in Microsoft Office, SQL, Access, and Salesforce (preferred).
- Strong written and oral communication abilities.
- Experience in service excellence and client satisfaction.
- Project management experience.
- Demonstrated analytical and project management skills.
- Ability to develop and maintain relationships in a diverse business environment.
- Willingness to travel to client sites and IQVIA offices as needed.
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