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Customer Success Manager

2 weeks ago

Fatih, Istanbul, Turkey Husky Injection Molding Systems Ltd. Full time

At Husky Technologies TM, our success is built on strong customer relationships and a unique culture.

We are dedicated to delivering high-quality products and services that meet the evolving needs of our customers.

This role is part of the Customer Success Management (CSM) EMEA team, responsible for managing Advantage + Elite Contracts from order intake to delivery.

You will be a key contact for customers, ensuring satisfaction and contract renewal.

The Director Customer Success, located in Luxembourg, will oversee your work.

Key responsibilities include:

  • Implementing and leading the Contract planning process
  • Maintaining cross-functional teams to ensure continuous Contract commitments
  • Project managing all activities and services within the Contract
  • Ensuring proper documentation and scheduling
  • Managing customer expectations for alignment with Contract objectives
  • Planning and scheduling Contract timelines and milestones

Qualifications include:

  • Mechanical or electrical engineering or equivalent experience
  • Knowledge of injection molding machinery and related technologies
  • Excellent communication and coordination skills
  • Strong organizational and project management skills
  • Fluent in English and Turkish