Customer Success Manager

3 days ago


Fatih, Istanbul, Turkey D Tech Cloud Full time

Direct message the job poster from D Tech Cloud

Human Resources Specialist | IT Recruitment | Talent Hunter | Budget & Report Analysis

Role Overview:

As a Customer Success Manager (CSM) at D Tech Cloud Inc., you will be the primary advocate for our customers, ensuring they maximize the value of Microsoft Azure and hybrid cloud solutions. You will work closely with cross-functional teams, including sales, solution architects/engineers, and technical consultants, to drive customer satisfaction, adoption, and business growth. Your role will be critical in fostering long-term relationships and ensuring the successful implementation and optimization of our solutions.

Key Responsibilities:

Customer Relationship Management

  1. Act as the technical main point of contact for assigned customers, developing strong, trusted relationships with stakeholders at all levels.
  2. Understand customer goals, challenges, and business processes to ensure our solutions meet their needs.

Customer Onboarding and Adoption

  1. Lead the onboarding process for new customers, ensuring a smooth transition to D Tech Cloud solutions.
  2. Drive adoption of Microsoft Azure and hybrid cloud technologies by delivering tailored training, best practices, and resources.

Strategic Planning and Value Delivery

  1. Collaborate with customers to create success plans, aligning our solutions with their strategic objectives.
  2. Monitor usage metrics and KPIs to identify opportunities for increased value realization.

Issue Resolution and Escalation Management

  1. Proactively identify and address customer issues, collaborating with support and technical teams to ensure timely resolution.
  2. Serve as an advocate for customers, escalating critical issues and feedback to internal teams when necessary.

Renewals and Expansion

  1. Drive customer retention and contract renewals by demonstrating value and delivering outcomes.
  2. Identify upsell and cross-sell opportunities, working closely with sales teams to expand the customer footprint.

Customer Advocacy and Insights

  1. Serve as a customer advocate, providing feedback to internal teams to improve products and services.
  2. Share insights with the marketing and product teams to refine offerings and create customer-focused solutions.

Qualifications:

  1. Bachelor's degree in Business, IT, or a related field (MBA preferred).
  2. 3+ years of experience in customer success, account management, or a related role, preferably in the cloud or IT industry.
  3. Strong understanding of Microsoft Azure, hybrid cloud solutions, and cloud adoption frameworks.
  4. Excellent communication, presentation, and interpersonal skills.
  5. Proven track record of building and maintaining strong customer relationships.
  6. Data-driven mindset with the ability to analyze customer usage metrics and derive actionable insights.
  7. Experience with CRM tools like Microsoft Dynamics, Salesforce, or similar platforms.
  8. Familiarity with project management tools and methodologies is a plus.

At D Tech Cloud, we take your privacy seriously. Your personal data shared during the application process will only be used for evaluating your candidacy for the position. We ensure that your data is protected and processed in accordance with applicable data protection laws.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Internet, IT Services and IT Consulting, and Information Services

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