Digital Customer Success Lead

3 days ago


Fatih, Istanbul, Turkey Vodafone Group Full time

About the Role

We are seeking a skilled Digital Customer Success Lead to join our team at Vodafone Group. As a key member of our customer success team, you will be responsible for driving client retention and growth through effective relationship management, strategic planning, and innovative solutions.

Key Responsibilities

  • Serve as the primary point of contact for assigned clients, building trust and rapport while identifying areas of opportunity and highlighting best practices.
  • Develop and maintain customer-success strategies and best practices, collaborating with cross-functional teams to drive results.
  • Communicate effectively with internal stakeholders to understand customer needs and maximize retention and growth.
  • Maintain existing customer-success metrics and data as directed, analyzing trends to identify areas for improvement.

Requirements

  1. 10-15 years of experience in communications, customer success management, or related field.
  2. Strong skills in verbal and written communications, strategic planning, project management, and analytical thinking.
  3. Ability to work effectively across multiple departments in a deadline-driven environment, adapting to changes rapidly.
  4. Proven ability to build strong relationships with other business areas and stakeholder management.


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