Customer Success Specialist

3 days ago

Fatih, Istanbul, Turkey flexigo Full time

Ever dreamt of disrupting one of the biggest and fastest growing industries? As part of the flexigo Team, you will Vektor Mobility is based in Istanbul, the center of shared mobility as we are lucky to have established shared mobility offerings since 30-40 years. flexigo is digitalizing these incumbent offerings and also empowering new mobility service providers to go to market in a short period of time without compromising on reliability and quality of service.

Our products connect end-to-end services to create an ecosystem of sustainable mobility. To date we have powered connected car applications for Porsche Holding and Renault, last mile first mile solution for Flixbus, free float car sharing for Garenta Moov and Hedef Filo's Tiktak, ride sharing for flexigo, BBVA and BNP Paribas and many more. We are one of the fastest growing mobility technology providers building on our 15 years of experience in providing telematics solutions. We manage over 70k vehicles on our platform, processed over 2M+ car sharing rentals and 7M+ ridesharing passenger trips to date and counting, serving over 3000 clients. Join flexigo and together let's extend our footprint of our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.

We are now looking for a Customer Success Specialist to further strengthen our ties with our existing clients and expand our presence in Turkey and beyond. You are expected to help enable flexigo's growth. Along with outstanding customer management experience, you have a passion for technology, new systems and innovative business solutions.

A successful Customer Success Specialist should have the ability and drive to consult customers about the next generation mobility solutions including; Corporate mobility (www.flexigo.com) (Shuttle services management and optimization, fully digitized pool car management).

What your role will be:

You will be responsible for technically supporting flexigo's customers and our sales team. This is a very entrepreneurial role and will also involve close collaboration with our software and operations teams. The ideal candidate should have experience in B2B software solutions and possess exceptional communication, EQ, analytical and problem-solving skills and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues. We are seeking a self-starter who is highly collaborative and has experience working in a customer-facing role in an Engineering- or Product-led organization, ideally with understanding of telematics, corporate mobility and optimized transportation of goods and services. Above all, we are looking for someone who has a proven ability to hustle, get things done, and think outside of the box.

Preferred skills and background:
  • Bachelor degree in Engineering, Business Administration, Economics, Finance or related departments from a reputable university.
  • Minimum 2 years experience in customer facing technical positions like presales engineer, customer support engineer or similar in the field of software solutions and services.
  • Strong problem solving and analytical skills.
  • Experienced in technical requirement analysis.
  • Good communication skill in English as both in written and verbal.
  • Innovative, customer and solution oriented, open to different new ideas.
  • Passionate about technology.
  • Team player, highly capable of coordination.
  • Hungry to learn everything
  • Excellent interpersonal communication and negotiation skills.
  • Proven skills and experience in the latest IoT/Cloud-based software and hardware technologies is a plus.
  • Experience in IoT technology, sensor technology, embedded software and telemetry solutions is a plus.
  • Proven skills in web/cloud and mobile application development is a plus.
What you will do:
  • Maximize the benefit from the service that flexigo customers who use our services and products.
  • Assist the sales team before, during and after the sales process by;
  • Providing technical demonstrations of the products to the customer.
  • Managing demo and PoC processes to ensure customer satisfaction.
  • Onboarding customers by means of training and initial technical assistance.
  • Coordinating sales and operations teams throughout the process.
  • Make regular customer visits and provide solutions by detailed need analysis.
  • Be customer oriented, not sales
  • Create customer success stories by embracing customers' successes like your own success.
  • Complete user acceptance tests for all technical developments.
  • Contact directly technical problems and new feature requests of customers and provide solutions by coordinating with internal teams.
  • Use CRM software to follow your own customers satisfaction, usage, and technical support processes, foresee the potential risks and take actions for sustainable satisfaction.
  • Follow developments in the related field of technologies.

Joining the flexigo Team means being part of a team that celebrates diversity, supports inclusiveness and encourages individual expression. You will find yourself surrounded by talented people who are passionate about what they do and who feel empowered and trusted to take ownership in their roles. We are growing quickly in a challenging industry, which means we act smart and work at a high speed. We are able to do this because of the agile, adaptive, and supportive environment we work in, with an aim to grow with people who share these values and are better than ourselves. As part of flexigo, every day is a new chance for you to make an impact and help us, our partners and the planet be better than we were yesterday.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Business Development and Customer Service
  • Industries
  • Software Development and IT Services and IT Consulting
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