
Customer Success Specialist
3 days ago
Ever dreamt of disrupting one of the biggest and fastest growing industries? As part of the flexigo Team, you will Vektor Mobility is based in Istanbul, the center of shared mobility as we have established shared mobility offerings for 30-40 years. flexigo is digitalizing these offerings and empowering new mobility service providers to go to market quickly without compromising reliability and quality.
Our products connect end-to-end services to create an ecosystem of sustainable mobility. To date, we have powered connected car applications for Porsche Holding and Renault, last mile first mile solutions for Flixbus, free float car sharing for Garenta Moov and Hedef Filo's Tiktak, ride sharing for flexigo, BBVA, and BNP Paribas, and many more. We are one of the fastest-growing mobility technology providers, managing over 70k vehicles on our platform and processing over 2M+ car sharing rentals and 7M+ ridesharing passenger trips, serving over 3000 clients. Join flexigo and help us extend our innovative technology further to fulfill our vision of being the best mobility-tech company in the world.
We are now looking for a Customer Success Specialist to strengthen our ties with existing clients and expand our presence in Turkey and beyond. You are expected to help enable flexigo's growth. Along with outstanding customer management experience, you should have a passion for technology, new systems, and innovative business solutions.
What your role will be:You will be responsible for technically supporting flexigo's customers and our sales team. This entrepreneurial role involves close collaboration with our software and operations teams. The ideal candidate should have experience in B2B software solutions, exceptional communication, emotional intelligence, analytical and problem-solving skills, and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders.
Preferred skills and background:- Bachelor's degree in Engineering, Business Administration, Economics, Finance, or related fields from a reputable university
- Minimum 2 years experience in customer-facing technical positions like presales engineer, customer support engineer, or similar in the field of software solutions
- Strong problem-solving and analytical skills
- Experience in technical requirement analysis
- Good communication skills in English, both written and verbal
- Innovative, customer and solution-oriented, open to new ideas
- Passionate about technology
- Team player, highly capable of coordination
- Hungry to learn
- Excellent interpersonal communication and negotiation skills
- Experience in IoT/Cloud-based software and hardware technologies is a plus
- Experience in IoT technology, sensor technology, embedded software, and telemetry solutions is a plus
- Skills in web/cloud and mobile application development is a plus
- Maximize the benefit from the services that flexigo customers use
- Assist the sales team before, during, and after the sales process by:
- Providing technical demonstrations of products to customers
- Managing demo and PoC processes to ensure customer satisfaction
- Onboarding customers through training and initial technical assistance
- Coordinating sales and operations teams throughout the process
- Conducting regular customer visits and providing solutions through detailed need analysis
- Creating customer success stories by embracing customers' successes
- Completing user acceptance tests for all technical developments
- Addressing technical problems and new feature requests of customers by coordinating with internal teams
- Using CRM software to monitor customer satisfaction, usage, and technical support processes, foresee potential risks, and take actions for sustainable satisfaction
- Keeping up with developments in related technologies
Joining the flexigo Team means being part of a diverse, inclusive environment that encourages individual expression. You will be surrounded by talented people who are passionate about their work and feel empowered to take ownership in their roles. We are growing quickly in a challenging industry, which means we act smart and work at high speed. Every day is a new chance for you to make an impact and help us, our partners, and the planet be better than we were yesterday.
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