AppSamurai Customer Success

1 day ago

Fatih, Istanbul, Turkey App Samurai Inc Full time
AppSamurai Customer Success & Account Manager

Be the hero who helps mobile games & apps rise above the rest From user acquisition on multiple channels to monetization with innovative formats, AppSamurai is growing with an outstanding team.

Mobile user acquisition is the key for all games and apps as they become more popular, and this role helps mobile games and apps grow by optimizing their mobile advertising budgets.

As an industry, mobile advertising is one of the fastest-growing and fastest-changing functions in the mobile world.

The customer success and account management role gives you a front-seat view of the mobile advertising world. Help apps grow around the world, develop your professional career while working with a team of digital Samurais who develop themselves every day.

This role works directly with our app customers to maximize their mobile advertising campaigns using AppSamurai's own platform in collaboration with our product, engineering, and sales teams.

Who We Are

AppSamurai is a super easy-to-use mobile user acquisition platform that is connected to more than a hundred ad networks and aggregates them with a single advertiser-friendly platform since 2016.

We have grown exponentially reaching over 1,000 customers signed up in less than 3 years from over 50 countries. We are integrated with over 100 ad networks around the world and help mobile user acquisition teams promote their apps or games effortlessly, securely, and efficiently.

Unlike walled gardens, AppSamurai is able to maximize ROAS with its proprietary campaign optimization AI and experienced customer success team.

A Customer Success and Account Managers is:

1) A wizard of mobile user acquisition for games and apps

2) A mighty enforcer of ROAS based on different campaign payout types (CPM, CPI, CPA, CPE)

3) A trusted mobile growth expert who is able to provide suggestions with tangible results

They serve as trusted advisors who specialize in user acquisition with a top-level customer focus. This includes understanding the customers' apps and games, mapping out a profitable CPI/LTV target, and helping them reach relevant users through our mainstream and niche ad-network pool.

Your day to day quest involves uncovering insights from existing user acquisition campaigns and optimizing the value they create, onboarding new customers and help to create the right campaigns based on their needs, managing daily relationships with various ad-network partners, and supervising and improving the AI platform for more effective campaign management across all ad-networks around the world.

Your user mobile advertising know-how and performance marketing experience are vital for our customer's success in addition to AppSamurai's global impact on mobile media and the advertising world.

Everything you do helps people who develop apps and games get a voice and promote their work securely and profitably.

What you will do
  • Help games and apps grow and monetize in a profitable, sustainable, and high volume capacity
  • Manage mobile campaigns on AppSamurai's and our partners' dashboards in accordance with the strategy
  • Work with the customers' marketing teams to identify business goals, opportunities, and online marketing objectives and assure the highest level of ROAS
  • Supervise and manage mobile user acquisition or branding campaigns on the platform by collaborating closely with customers and ad-network partners around the world
  • Become a trusted advisor to app and game developers to help them grow sustainably and consistently
  • Partner with the product, engineering, data science teams to develop better solutions and lead new integration efforts to reach more partners
  • Support pre-sales efforts for RFI and RFP submissions
  • Provide subject matter expertise to AppSamurai sales teams and customers in terms of best practices and capabilities to ensure balanced revenue strategies.
  • Participate, contribute and help develop internal training courses
Who You Are
  • 1+ years of mobile game user acquisition, DSP, performance marketing or branding campaign management experience
  • Have a solid understanding of how mobile apps and games generate revenue
  • Have proven analytical skills with the ability to create ad-hoc business reports
  • Have engineering, mathematics, statistics, or related degree and you are fluent in English, plus another language is a bonus
  • Previous experience with gaming companies, or in-house experience with game and app developers is a big plus
#J-18808-Ljbffr

  • Customer Success and Account Manager

    1 day ago

    Fatih, Istanbul, Turkey App Samurai Inc Full time

    Capture the Power of Mobile AdvertisingWe are seeking a highly skilled Customer Success and Account Manager to join our team at AppSamurai. As a key member of our customer-facing team, you will work directly with our app customers to maximize their mobile advertising campaigns using our platform in collaboration with our product, engineering, and sales...

  • Advertising Operations Expert

    1 day ago

    Fatih, Istanbul, Turkey App Samurai Inc Full time

    Grow Your Skills and ExpertiseWe are seeking a highly skilled and experienced Customer Success and Account Manager to join our team at AppSamurai. In this role, you will work directly with our app customers to maximize their mobile advertising campaigns using our platform in collaboration with our product, engineering, and sales teams.Your responsibilities...

  • App Growth Strategist

    1 day ago

    Fatih, Istanbul, Turkey App Samurai Inc Full time

    Elevate Your Career as a Customer Success ExpertWe are looking for a motivated and experienced Customer Success and Account Manager to join our team at AppSamurai. As a key member of our customer-facing team, you will work closely with our app customers to understand their needs and develop customized solutions to drive growth and profitability.Your...

  • Customer Success Director

    6 days ago

    Fatih, Istanbul, Turkey UiPath Full time

    Succeed with UiPath's Transformational ApproachWe are looking for an experienced Senior Customer Success Manager to guide our customers through their post-sales journeys and AI-powered transformation programs.The successful candidate will have extensive experience in customer success roles, a proven track record of driving customer satisfaction, adoption,...

  • Customer Success Partner

    7 days ago

    Fatih, Istanbul, Turkey Wurth Full time

    Würth Türkiye is committed to providing exceptional customer service and support to our customers in the wood industry.We believe that building strong relationships with our customers is key to our success, and we're looking for a new team member to join our team as a Key Account Specialist (Wood).Develop and maintain strong relationships with key...

  • Customer Success Leader

    5 days ago

    Fatih, Istanbul, Turkey SabancıDx Full time

    SabancıDx, Turkey's leading technology company, provides innovative solutions for clients in a competitive environment.We offer holistic cloud technology services and managed technology solutions to prepare our clients for future technological demands.Our AI-Powered Hybrid Cloud Solution Center combines global capabilities with local needs to deliver...

  • Customer Success Strategist

    3 days ago

    Fatih, Istanbul, Turkey Kolay IK Full time

    Key Skills and QualificationsThe ideal candidate will possess 7 years of experience in HR, Customer Success, or Customer Engagement. They should be product-oriented, highly motivated, energetic, and results-driven. Additionally, they must have exceptional communication skills and the ability to persuade effectively.A relevant Bachelor's or Master's degree is...

  • Customer Success Manager

    1 day ago

    Fatih, Istanbul, Turkey Husky Injection Molding Systems Ltd. Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Husky Injection Molding Systems Ltd.This role is a key part of our Customer Success Management (CSM) EMEA team, responsible for managing Advantage + Elite Contracts from order intake to delivery as well as achieving the key performance indicators of the product.You will...

  • Customer Success Liaison

    3 days ago

    Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a B2B SaaS company that drives growth for its clients worldwide.Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have a talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making...

  • Customer Success Consultant

    2 days ago

    Fatih, Istanbul, Turkey Sartorius Full time

    The Business Development Manager will play a critical role in identifying new business opportunities and driving growth for Sartorius. The ideal candidate will have a proven track record of success in business development, excellent communication and negotiation skills, and the ability to think strategically.Responsibilities:Identify new business...

  • Customer Success Architect

    1 day ago

    Fatih, Istanbul, Turkey MICO WORLD Full time

    Welcome to MICO WORLD, a vibrant hub for innovation and growth in the Live Streaming and Social Media space! As an Account Manager/Business Developer, you'll play a pivotal role in shaping our company's success.About the PositionWe're seeking a skilled professional to drive business expansion, foster customer loyalty, and propel our company forward.Strong...

  • Customer Success Leadership Manager

    1 day ago

    Fatih, Istanbul, Turkey Mastercard Full time

    ResponsibilitiesThe Director of Optimization, Regional Network Customer Success will report to the Regional Lead of Customer Success and will support in the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more...

  • Customer Success Manager

    2 hours ago

    Fatih, Istanbul, Turkey Wordego Inc. Full time

    We're seeking a dynamic and results-driven Customer Success Manager to act as the vital link between Wordego's cutting-edge technology and our valued clients. In this role, you'll nurture client relationships, guide them toward achieving their business goals, and ensure seamless adoption of our AI-powered visitor analytics platform.You'll have the...

  • Customer Success Team Leader

    3 days ago

    Fatih, Istanbul, Turkey Doktortakvimi Full time

    Job Description:As a Senior Customer Experience Manager at Doktortakvimi.com, you will be responsible for managing multiple Customer Success teams. Your primary goal will be to launch and maintain first-rate services for our customers with the International CSl team.**Your Responsibilities:**• Manage a Customer Success Specialists team• Develop and...

  • Customer Success Associate

    2 days ago

    Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers clients worldwide to drive growth. Our innovative AI-native platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.We have just celebrated our Series E funding round, led by General Atlantic. We are backed by top-notch...

  • Customer Success Team Lead

    3 days ago

    Fatih, Istanbul, Turkey Insider Full time

    We are Insider, a leading B2B SaaS company that drives growth for our clients worldwide.We empower marketers to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency through our AI-native platform.Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences...

  • Customer Success Strategist

    3 days ago

    Fatih, Istanbul, Turkey Insider Full time

    Our VisionAt Insider, we're on a mission to revolutionize customer experience and marketing. As an Account Director, you'll play a critical role in achieving this vision by driving business growth and expansion through strategic account management.You'll be responsible for developing and implementing strategies to drive business growth and expansion,...

  • Customer Success Strategist

    3 days ago

    Fatih, Istanbul, Turkey Insider Full time

    Company OverviewWe are Insider, a leading B2B SaaS company that drives growth for our clients worldwide. Our AI-native platform offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency.Our team has achieved remarkable success, including a $500M Series E funding round...

  • Customer Success Advocate

    5 days ago

    Fatih, Istanbul, Turkey Insider Full time

    About UsWe are Insider, a pioneering B2B SaaS company that empowers businesses worldwide to drive growth and excellence. Our AI-native platform for Customer Experience and Marketing enables marketers to deliver personalized experiences, boost profitability, and optimize productivity.With our recent $500M Series E funding round led by General Atlantic, we've...

  • Customer Success Associate

    2 days ago

    Fatih, Istanbul, Turkey Insider Full time

    We at Insider aim to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency for our clients.Our platform has been congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.The Customer Onboarding Manager is one of the first members of the post-sales team to work...