Customer Success Director

19 hours ago


Fatih, Istanbul, Turkey UiPath Full time
Succeed with UiPath's Transformational Approach

We are looking for an experienced Senior Customer Success Manager to guide our customers through their post-sales journeys and AI-powered transformation programs.

The successful candidate will have extensive experience in customer success roles, a proven track record of driving customer satisfaction, adoption, and retention, as well as strong leadership and team-building skills.

  • Post-Sales Strategy: Own the customer's overall adoption strategy, building and maintaining a comprehensive value delivery plan to achieve stated objectives.
  • Post-Sales Account Management: Own, lead, and orchestrate end-to-end adoption delivery from planning to realization, coordinating across various internal and external workstreams.
  • Value Fluency & Management: Understand and advise the customer on how best to define, deliver, and realize value that aligns with their stated objectives.
  • Operational Excellence: Develop and maintain workstream plans, timelines, and deliverables, ensuring adherence to success milestones.

Candidates should possess an understanding of automation technologies and operational, technical, and change management best practices required to execute successfully and drive transformation.



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